Host

1 month ago

Penrith, United Kingdom Another Place, The Lake Full time

Another Place Hotels – a place to take your
hospitality career to new heights. With a team that values connection,
flexibility, variety, and challenge, we're all about making a meaningful impact
on our guest’s holiday. Our three core values - We Care, We Notice, We Change –
show what it means to work for a hotel which goes above and beyond for our team
and guests. At Another Place, we don't just provide a place for our guests to
rest their heads - we create memorable experiences that they'll remember for a lifetime.

Does helping others have the holiday they deserve bring you
happiness? Do you love seeing guests smile because of the effort you’ve made?
Can you spot problems a mile off and work fast to resolve them? Then you could
be the House Host we’re looking for.

An unforgettable holiday experience amidst 18 acres of Lake
District National Park, Another Place offers private lake shore and views over
Ullswater and the fells. For our guests, how their stay makes them feel is
crucial; cared about, looked after, welcome. It’s the heart and soul of our
active relaxation concept, made possible by the people on our team. That’s
where you come in…

The role:

We need attentive, outgoing individuals with a can-do attitude to make guests
feel at home, from first impression on the phone to final goodbye at the end of
their stay.

You’ll embody the spirit of Another Place with your friendly
welcome, effortless charm and seamless efficiency. And you’ll get a unique
insight into all aspects of a busy, award-winning hotel. This balance of
customer service and office life brings the best of both worlds, boosts your
skillset and ensures working days are never dull.

Guests will remember you for underpinning the happiness that
shaped their holiday, and you’ll thrive on it – while taking the next step up
the ladder of your hospitality career.

What your days could look like:

 Front Desk 


  • To
    complete all daily responsibilities and tasks in a timely manner.
  • To
    be customer focused at all times.
  • Gain
    an understanding of the local area and the wider hotel operations. 
  • To
    provide excellent customer service, ensuring all visitors to The Lake are
    greeted and have a positive first impressions.
  • Checking
    Guest into the hotel ensuring a brand standard tour is given. 
  • Assist
    guests with their luggage if needed. 
  • Checking guest out of the hotel
    ensuring brand standards are followed. 
  • Supporting
    F&B with guest restaurant bookings and adaptions.  

Swim Club 


  • Manage
    access to the Swim Club. 
  • To
    act as the main point of contact for all visitors to Swim Club and to
    ensure its facilities are fully explained to all users, including a tour
    on the guests first visit. 
  • Familiarise
    guests with the area and to help where needed, whilst ensuring that the
    Swim Club guidelines are adhered to.
  • Have
    a strong knowledge and understanding of the treatment & activities
    list and their parameters. 
  • Show
    clients through to the treatments snug and issuing them with the tablet
    for consultation forms. 
  • Liaise
    with the therapists on duty to update them on any changes to their
    appointments throughout the day.  
  • Complete
    any Membership renewals as directed by the Senior House Manager. 

Sheepshed 


  • Present
    a professional appearance and attitude at all times and maintain an
    excellent standard of customer service.
  • To
    ensure the sheep shed is kept clean and tidy and that wetsuits /boots/kit
    are washed as required. 
  • Assist
    in the preparation & organisation of activities for our guests both on
    and off the water.
  • Responsibility
    for kit inspections of all Another Place sports equipment and maintain the
    satisfactory appearance to ensure it meets the guest expectations. 
  • Work
    as part of a team to set up, pack up and proactively help all guests using
    the equipment on the lake.

Overall 


  • To
    represent our brand at all times.
  • Respond
    to all enquiries in a timely manner and in a style that meets our brand
    guidelines. 
  • Be
    responsible for treatments, activities, kids' zone, restaurant and
    secondary sales/bookings either in person, by telephone or by email and to
    ensure bookings are maximised within the parameters of the system and the
    availability of the therapists/instructors. 
  • Account
    for the payments. 
  • To
    be responsible for keeping the host desks and any other relevant areas up
    to standard. 
  • Carry
    out appropriate end of day banking. 
  • Sign
    in/out keys and open/close host areas as per training. 

Job skills & requirements:


  • Meticulous
    attention to detail. Whether it’s pre-arrival, or in house, you’ll notice
    when a guest needs help with something – sometimes before they do.
  • Previous
    experience of using property management systems.
  • Basic
    knowledge of Microsoft Office, Word, Excel and Outlook.
  • Previous
    front of house experience.
  • Previous
    F&B experience.
  • First
    Aid qualification.
  • Current
    Enhanced DBS.
  • Good
    communicator.
  • Experience
    of hotel computer systems.
  • Adept
    at prioritising and time management.
  • Administrative
    skills.
  • Basic
    IT skills.

What we can offer in return:


  • A
    relaxed, professional place to work in a beautiful location – right on the
    shores of Ullswater.
  • Excellent
    career prospects in an ever-expanding organisation.
  • Special
    rates for you and your friends & family to stay at Another Place and
    Watergate Bay Hotel.
  • Team
    discounts on treatments in Swim Club.
  • Discounts
    for you and your friends & family to eat at our restaurants: at
    Rampsbeck, Living Space and Glasshouse and The Brackenrigg.
  • Team
    social events throughout the year.
  • Team
    assistance scheme – a dedicated helpline for support & advice on
    topics from mental health through to managing your finances.

From discounted stays to training and development
opportunities, we're all about helping our team achieve their personal and
professional goals. Located in 18 acres of Lake District National Park, you'll
never be short on inspiration. Working at Another Place isn't just a job - it's
a transformative career opportunity. Apply now and join us in creating
memorable experiences that our guests and team remember for a lifetime.



 

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