Case Manager

Found in: Talent UK C2 - 2 weeks ago

Coventry, United Kingdom Maximus Full time

General information

Job Posting Title Case Manager Date Wednesday, April 17, 2024 State West Midlands Country United Kingdom Working time Full-time

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Refugee Employability Programme is a newly established service to support refugees arriving in England to access the tools they need to become fully independent and provide for themselves and their families.

The Case Managers will be covering local community hubs across Warwickshire and Coventry area, therefore need to be flexible in their ability to deliver to the customers they support.

The role will require the Case Manager to work within the communities that we are supporting to: -

Assess the needs of the customer ensuring the correct pathway of support is given. Requirements may include English Language training, support with integration into the community, or signposting to organisations that have bespoke support packages. Identify the Job Vacancies that are appropriate for the customer, support with Employment advice and coaching with a view to achieving employment. Achieve all KPI and Service Level requirements that are a requirement of the contract.

The Case Managers will be working in a mix of office and outreach locations across the regional area and therefore need to be flexible in their ability to deliver to the customers they support.

Delivery: Responsible for providing a high-quality service based on the needs of the individual. Using Needs Based Assessments, deliver an extensive, supportive experience for customers from the start of their journey at onboarding, through training, integration, and employment to exit. To inspire and gain commitment from the customer to identify and eliminate their barriers to gaining employment. Share best practise experience and good news stories. Quality Assurance: Take ownership to meet the KPI and SLA requirements for the contract. Undertake all training and coaching sessions to support your understanding of the contract requirements and your part in the process. Be knowledgeable of your own performance and available in the support of any internal or external audits. Policies and Procedures: Comply with all maximus policies and procedures, demonstrating an understanding of the company values and the importance of displaying them in your work environments. Community Partnership Network: Ensure you understand the available support from our network of partner organisations who can provide complementary support for improved independence. Promote this to your customers. Make appropriate referrals or signpost customers that would benefit from this support. Safeguarding: Be aware of challenges faced with the customers in respect to Safeguarding as well as integration concerns. Use channels of reporting as set out in the Safeguarding Policy.

Qualifications & Experience

Experience of delivering employability support and identifying skills gaps ideally to a relevant customer group across various locations. Experience of achieving KPIs, objectives or Service Level requirements. Experience of working to and meeting targets and deadlines.

Desirable

Experience of different technologies to deliver outstanding customer service. Experience of working on a programme in a community-based setting.

Individual Competencies

Excellent communication skills with the ability to adapt to a wide range of customers with varying needs and challenges. Solve problems in robust and practical ways. Agile in personal approach and able to operate independently or part of the wider team. Excellent written and verbal skills. Resilient and able to deliver a quality result despite facing challenges.


Desirable

Lived or previous experience of working with Refugees. Experience of working with different customer journeys within one contract, resulting in the same outcome. Key Business Priorities Internal Operations Manager  Business Manager  Central Service leads  CI Team  External Community Groups  Accommodation providers  Specialist refugee organisations

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