Motor Claims Handler

2 months ago

Bexhill, United Kingdom Hastings Direct Full time

Motor Claims HandlerBexhill-Hybrid workingFull-time, Monday - Friday 09:00 - 17:30 NO WEEKENDSSalary £23,500

At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve.

Your role:

You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role will involve communicating with our customers through both verbal and written means, and discussing their options whether that be that their vehicle is repairable or has been deemed a total loss.



Our main objective is to get our customer back on the road as quickly as possible.

As a motor claims handler, you will prioritise giving our customer a smooth journey throughout the process. Whether that be by proactively chasing updates from our repair suppliers or negotiating the valuation of their vehicle that has been deemed a total loss.

It is crucial to speak confidently and provide accurate information right from the beginning to avoid any confusion and ensure a seamless customer journey.

Job Details

  • Manage a portfolio of policyholder's total loss / repair claim.

  • Make and receive calls from internal and external parties

  • Provide excellent customer service, empathy and understanding when our customers need us most, whilst ensuring clear expectations set and regular updates provided throughout the claims process

  • Validate claims and policies

  • Maintaining accurate record keeping, reserves and a proactive diary system to ensure timely case reviews.

  • Achieve departmental and business targets

Skills we would love you to have

  • Outstanding customer service, with excellent verbal and written communicational skills

  • Strong active listening skills

  • Strong negotiation skills

  • Proactive in your approach to work

  • Organisational skills with the ability to prioritise workload

  • Natural ability to lead conversations and objection handle

  • High attention to detail

What we offer

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Reward

Salary - Attractive salary based on experience (pay reviews also completed each year)

Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.

Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

There's more - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

  • Motor Claims Handler

    1 month ago

    Bexhill-on-Sea, United Kingdom Hastings Direct Full time

    Check below to see if you have what is needed for this opportunity, and if so, make an application asap.Motor Claims HandlerBexhill-Hybrid workingFull-time, Monday - Friday 09:00 - 17:30 NO WEEKENDS!Salary £23,500At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge...

  • Motor Claims Handler

    2 months ago

    Bexhill-on-Sea, East Sussex, United Kingdom Hastings Direct Full time €23,500

    Motor Claims Handler Bexhill-Hybrid working Full-time, Monday - Friday 09:00 - 17:30 NO WEEKENDS! Salary £23,500 At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality...

  • Motor Claims Handler

    2 months ago

    Bexhill-on-Sea, East Sussex, United Kingdom Hastings Direct Full time €23,500

    Motor Claims Handler Bexhill-Hybrid working Full-time, Monday - Friday 09:00 - 17:30 NO WEEKENDS! Salary £23,500 At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality...

  • Motor Claims Handler

    2 months ago

    Bexhill-on-Sea, United Kingdom Hastings Direct Full time

    Motor Claims HandlerBexhill-Hybrid workingFull-time, Monday - Friday 09:00 - 17:30 NO WEEKENDS!Salary £23,500 At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance...

  • Motor Claims Handler

    2 months ago

    Bexhill-On-Sea, United Kingdom Hastings Direct Full time

    Motor Claims HandlerBexhill-Hybrid workingFull-time, Monday - Friday 09:00 - 17:30 NO WEEKENDS!Salary £23,500 At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance...

  • Motor Claims Handler

    1 month ago

    Bexhill-On-Sea, United Kingdom Hastings Direct Full time

    Motor Claims HandlerBexhill-Hybrid workingFull-time, Monday - Friday 09:00 - 17:30 NO WEEKENDS!Salary £23,500 At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance...

  • Large & Complex Loss (Motor) Claims Handler

    3 months ago

    Bexhill, United Kingdom BT6 Resourcing Full time

    **Job Title**: Large & Complex Loss (Motor) Claims Handler **Location**: Remote **Salary**: Competitive + Benefits **About the Job** Our client is an agile, data and digitally focused general insurance provider. They offer a multitude of products and services, primarily focusing on private insurance across four classes: car, bike, van and home, in...

  • Home Claims Handler

    4 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    Hours: 37.5 - Monday to Friday 8am-7pm on a rotational basisHave you got what it takes to succeed The following information should be read carefully by all candidates.Salary: £24300Location: BexhillContract: Hybrid (1 Day in the office per week)Role purposeReporting into our Home Claims Leader the Home Claims Handler will responsible for the management of...

  • Home Claims Handler

    4 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    Hours: 37.5 - Monday to Friday 8am-7pm on a rotational basisHave you got what it takes to succeed The following information should be read carefully by all candidates.Salary: £24300Location: BexhillContract: Hybrid (1 Day in the office per week)Role purposeReporting into our Home Claims Leader the Home Claims Handler will responsible for the management of...

  • Multi Track Claims Handler

    2 months ago

    Bexhill, United Kingdom Hastings Direct Full time

    We currently have an opportunity within our Claims department as a Multi Track Claims Handler to join our Complex Claims team. You will proactively manage a portfolio of cases, investigating liability and third party presented quantum claims and agreeing fair outcomes. You will not only manage and own the customer experience (including third party) but...

  • Motor Claims Examiner

    3 days ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Motor Claims Auditor**About the Role**Hastings Direct is a leading digital insurance provider seeking a skilled Motor Claims Auditor to ensure the accuracy and integrity of our claims process.**Key Responsibilities**Conduct thorough audits of motor claims to ensure compliance with company policies and proceduresAnalyze data and identify trends to improve...

  • Property Claims Handler

    3 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Working Hours: Monday to Friday, 8am-7pm on a rotational schedule.Salary: £24300Location: BexhillContract Type: Hybrid (1 Day in the office per week)Position OverviewAs a key member of our team, the Home Claims Handler will report directly to the Home Claims Leader. This role is pivotal in overseeing the management of home insurance claims within the...

  • Claims Fraud Handler

    3 months ago

    Bexhill, United Kingdom Hastings Direct Full time

    We’re looking for a number of Claims Fraud Handlers to join our First Party/AD teams! You’ll be working as part of our Counter Fraud team, screening all First Party high risk claims such as theft, fire, single impact, malicious damage and more. Ideally, you’ll already have a good understanding and overall knowledge of claims and fraud. We’re...

  • Home Claims Handler

    1 month ago

    Bexhill-on-Sea, United Kingdom Hastings Direct Full time

    Hours: 37.5 - Monday to Friday 8am-7pm on a rotational basisReady to apply Before you do, make sure to read all the details pertaining to this job in the description below.Salary: £24300Location: BexhillContract: Hybrid (1 Day in the office per week)Role purposeReporting into our Home Claims Leader the Home Claims Handler will responsible for the management...

  • Home Claims Handler

    2 months ago

    Bexhill, United Kingdom Hastings Direct Full time

    Hours: 37.5 - Monday to Friday 8am-7pm on a rotational basisSalary: £24300Location: BexhillContract: Hybrid (1 Day in the office per week)Role purposeReporting into our Home Claims Leader the Home Claims Handler will responsible for the management of home claims handling within their handling authority limit. The Home Claims Handler is also required to...

  • Home Claims Handler

    3 months ago

    Bexhill, United Kingdom Hastings Direct Full time

    We have a number of exciting opportunities to come and join our recently formed Home Claims department as a Claims Call Handler. **Salary**: £23,100 - £25,200 (dependant on experience) with excellent chances to grow and develop Locations: Bexhill or Leicester (hybrid) Training: Full training and all equipment will be provided What are we looking...

  • Home Claims Handler

    7 days ago

    Bexhill, United Kingdom Hastings Direct Full time

    Hours: 37.5 - Monday to Friday 8am-7pm on a rotational basisDo you have the right skills and experience for this role Read on to find out, and make your application.Salary: £24300Location: BexhillContract: Hybrid (1 Day in the office per week)Role purposeReporting into our Home Claims Leader the Home Claims Handler will responsible for the management of...

  • Motor Vehicle Claims Assessor

    3 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Join Our Team as a Motor Vehicle Claims AssessorWe are excited to offer a fantastic opportunity to become part of Hastings Direct as a Motor Vehicle Claims Assessor. Our team is dedicated to transforming the insurance landscape in the UK while providing outstanding service to our clients. If you are eager to contribute positively and possess the necessary...

  • Home Claims Handler

    1 month ago

    Bexhill-on-Sea, United Kingdom Hastings Direct Full time

    Hours: 37.5 - Monday to Friday 8am-7pm on a rotational basisSalary: £24300Location: BexhillContract: Hybrid (1 Day in the office per week)Role purposeReporting into our Home Claims Leader the Home Claims Handler will responsible for the management of home claims handling within their handling authority limit. The Home Claims Handler is also required to...

  • Home Claims Handler

    2 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    Hours: 37.5 - Monday to Friday 8am-7pm on a rotational basis Salary: £24300 Location: Bexhill Contract: Hybrid (1 Day in the office per week) Role purpose Reporting into our Home Claims Leader the Home Claims Handler will responsible for the management of home claims handling within their handling authority limit. The Home Claims Handler is also required...