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Motor Claims Handler
2 months ago
Motor Claims HandlerBexhill-Hybrid workingFull-time, Monday - Friday 09:00 - 17:30 NO WEEKENDSSalary £23,500
At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve.
Your role:You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role will involve communicating with our customers through both verbal and written means, and discussing their options whether that be that their vehicle is repairable or has been deemed a total loss.
Our main objective is to get our customer back on the road as quickly as possible.
As a motor claims handler, you will prioritise giving our customer a smooth journey throughout the process. Whether that be by proactively chasing updates from our repair suppliers or negotiating the valuation of their vehicle that has been deemed a total loss.
It is crucial to speak confidently and provide accurate information right from the beginning to avoid any confusion and ensure a seamless customer journey.
Job DetailsManage a portfolio of policyholder's total loss / repair claim.
Make and receive calls from internal and external parties
Provide excellent customer service, empathy and understanding when our customers need us most, whilst ensuring clear expectations set and regular updates provided throughout the claims process
Validate claims and policies
Maintaining accurate record keeping, reserves and a proactive diary system to ensure timely case reviews.
Achieve departmental and business targets
Skills we would love you to have
Outstanding customer service, with excellent verbal and written communicational skills
Strong active listening skills
Strong negotiation skills
Proactive in your approach to work
Organisational skills with the ability to prioritise workload
Natural ability to lead conversations and objection handle
High attention to detail
What we offer
Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
RewardSalary - Attractive salary based on experience (pay reviews also completed each year)
Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
There's more - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
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