Regional Security Manager

At Healix, we safeguard people's health and wellbeing in every corner of the world. We are seeking a highly skilled and experienced Regional Security Manager, focussed on the EMEA region, to join our fast-paced and innovative global team.

Healix is a global leader in Travel Risk Management (TRM) and Medical, Security and Travel Assistance Services with a vast range of products and services in each specific area.  

Healix is entrusted to look after the welfare of millions of expatriates, travellers and local nationals in every country of the world, 24 hours a day. Our clients include Business Travel Insurers, International Private Medical Insurers, Leisure Travel Insurers, multi-national corporations, governments, NGOs, universities and the education sector.

If you have proven experience in a security or risk management environment, are able to demonstrate knowledge and awareness of operating in the EMEA region, are credible in client facing scenarios and have strong leadership skills - we want to hear from you

About The Role

As the Regional Security Manager (EMEA Region), you will have responsible for the day-to-day administrative supervision of the Global Security Operations Centre (GSOC).

Responsibilities will include;

Managerial

• Provide functional management to the EMEA GSOC in line with business objectives. Supervise and administer operational and intelligence team colleagues and take responsibility for monitoring individual performance.

• Maintain operational resourcing for the EMEA region and guarantee resources to deliver best-in-class crisis, intelligence and security risk management services. Oversee rota, leave and overtime requests. 

• Support Healix leadership in creating a motivational and productive working environment. Foster a spirit of teamwork and commitment. Share experience, knowledge and expertise through close cooperation and efficient communication with colleagues.

• Actively contribute to the development of Healix’s business strategy for the Risk & Resilience department. Identify technical processes and service improvements that enhance pre-existing procedures and allow the platform to streamline and become more productive without compromising on service quality.

  Security Operations

• Provide day-to-day expertise to enhance security assessment and assistance services. Proactively oversee more complex cases in support of the front line team. Provide operational guidance during security escalations and ensure strict adherence to escalation protocol and SOPs.

• Perform the role of operational lead as part of an Incident Management Team (IMT) during escalated situations, evacuations and security operations. Work outside of regular hours, until the standing down of the IMT.

• Ensure the EMEA team maintains a network of high-quality operational security and risk management assets in the region. Develop an asset network. Ensure that information is adequately captured and assets are compliant with Healix business requirements. Maintain strong relationships with assets and enhance Healix’s reputation.   

• Conduct travel to any country in support of operational or business development requirements, including providing on the ground assistance during incidents or crises.

• Act as operational ‘on call’ to ensure effective support to escalations in line with rota requirements.  

• Ensure the EMEA operations platform remains a proactive operational unit. Support operational planning and other ‘under the bonnet’ capacity-building tools, including CapStats, TOGA, TIGA, ConOps etc.  

  Risk Intelligence

  • Contribute regional and subject matter expertise to risk intelligence output, where required.

  • Collaborate with the intelligence team to ensure high quality and consistent intelligence output. Author content to support risk intelligence output, where required.

  Risk & Resilience Consultancy

  • Deliver security and risk management consultancy tasks when required. Such tasks may include (but not limited to) security awareness trainings, evacuation planning, crisis management, security reviews & audits.   

   Business Development

  • Support efforts to drive revenue for the department in the EMEA region. Perform the role of a trusted advisor to enhance Healix’s consultative sales strategy; provide subject matter expertise in support of tenders and client-facing engagements. Collaborate with the sales and marketing team where required.

  • Establish long-term and mutually trusting relationships with key accounts and existing client stakeholders in the EMEA region. Participate in client meetings and conduct tours of the operational platform where required. Proactively engage with clients to improve service quality. Identify and capitalise on value-add opportunities.

  • Develop a comprehensive understanding of the Healix value proposition and effectively communicate that to customers. Embrace the company ethos and become an ambassador for the Healix approach.  

  Required Skills and Experience

  • Recognised qualification and proven expertise in the field of political, operational and security risk management.

  • Demonstrated knowledge and experience of the challenges of operating in the EMEA region.

  • Excellent verbal communication and presentation skills.

  • Good writing ability and critical thinking skills.

  • Credibility in client-facing situations. Experience and understanding of the consultative sales approach.

  • Fluent in English and Spanish. Knowledge of a third language (French and Portuguese) preferable.  

  • At least five years proven experience in security and / or risk management: military, government, police, NGOs, corporate security.

  • Experience of risk management in the commercial space; security planning, logistics, client facing roles and crisis management.

  • Practical experience of management or relevant training and/or qualifications.

  • Relevant academic degree or equivalent practical experience.

  • Experience of operating in an international context (postings, exchanges or employment within a foreign multinational company).

  • Experience of providing operational lead for emergency security operational coordination.

  • Experience of high or extreme risk travel - preferable

   Travel/Hours

  • Travel dependent on business needs.

  • Willingness to work outside of normal business hours, in support of operations and business development.

  • Ability to deploy overseas at short notice for business development, consultancy and for security operations.  

Skills Needed

About The Company

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.

We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.

Company Culture

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. 

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Desired Criteria

• Minimum of four years experience in security, crisis response and risk management, gained from roles in the military, government, police, international organizations, NGOs, or corporate security and assistance.
• Experience in risk management, security planning, logistics, customer service roles, and crisis management.
• Practical experience in emergency security operations, including Crisis and Incident Management
• Demonstrated experience in operating within an international context, such as foreign postings, exchange programs, or employment within an international multinational company
• Willingness to occasionally work outside of normal business hours, in support of operations and business development
• Ability to travel overseas at short notice for consultancy deliver, business development and in support of operations

Required Criteria

Closing DateFriday 31st May, 2024