Global Provider Network Specialist

2 weeks ago

Esher, United Kingdom Healix Group of Companies Full time

Healix - Healix International - Esher- Esher**Global Provider Network Specialist**:
Healix International provides an end-to-end service to policyholders who are taken ill abroad and need medical assistance or advice possibly leading to evacuation to another country where better medical facilities are available.

The Global Provider Network Team is responsible for managing and maintaining the Healix worldwide medical provider database. The database is an extremely valuable tool used within all Healix businesses to identify appropriate providers, enable direct billing and to ensure that recognised medical providers are used.

We are currently looking for a diligent and proactive Global Provider Network Specialist, with high attention to detail and experience in customer service, to join our developing Provider Network team.

Our RequirementsGood geographical knowledge
-Ability to build positive relationships
-High level of accuracy and attention to detail
-Excellent written and verbal communication skills
-Knowledge of contracting is an advantage
-Additional languages are an advantage
-Previous experience in international travel insurance is desirable, but not essential
-Competent with MS technologies, including Outlook, Word and Excel

What we offer
- The Healix culture is warm and friendly, we are proud of our working environment and our loyal and dedicated employees. We employ high quality and experienced professionals from within the medical, travel insurance and assistance professions. We are also pleased to offer career development opportunities for those wishing to diversify or take additional responsibilities.**Important Information**
- Location:
- Healix International - Esher, Healix Group, Healix House, Esher Green, Esher, England, Surrey, KT10 8AB- Date Posted:
- 2nd November 2023- Closing Date:
- 22nd December 2023- Industry:
- Healthcare- Job Type:
- Full time- Salary:
- Based on Experience**About the role**:
Key Activities of an International Database SpecialistGathering data for new providers, ensuring all contract details, credential documentation and correspondence are accurately recorded.
-Setting up cashless networks of providers and expanding our direct billing capabilities.
-Producing reports on specific locations showing preferred providers, including for distribution to clients.
-Assist in building an air ambulance network and evacuation options.
-Actively partake in cost containment activities to reduce the costs incurred by clients, and to increase Healix revenue.
-Support the development of process improvement to enhance efficiency and quality output.
-Troubleshoot and resolve any provider based issues within the finance and invoicing chain.
-Act as the first point of escalation and take ownership of escalated issues.

**What you will need**

**Required criteria**
- Excellent written and verbal communication skills
- High level of accuracy and attention to detail
- Good geographical knowledge

**Desired criteria**
- Additional language such as Spanish, French, Portuguese or Arabic
- Previous experience of working within the international travel insurance environment
- Knowledge of contracting is an advantage, particularly in a healthcare or travel setting

**Healix**:
**All around the world, Healix safeguards people's health and wellbeing.**

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations - whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.

We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges - and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to h

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