Revenues Officer

**Revenues Officer - Esher (Temp Vacancy)**

**Umbrella Pay Rate:£30.00ph**

**Full-Time (37 hours)**

**Job Purpose**:

- To consistently maintain high quality customer service and wherever possible, resolution at first point of contact to residents, customers or partners contacting the council through all communication channels
- To process administrative work, ranging from decision making for straightforward processes, to complex processes impacting financial and legislative compliance for Revenues services.
- Ensure collection rate targets are achieved by following processes to maximise income to the council and compliance with all relevant legislation and regulations.
- Ensure advice and guidance for benefits customers enables an accurate and timely resolution for claims processing times.

**Accountabilities**:

- Provide high quality services when dealing with customer contact in accordance with the council’s customer operations standards
- Take ownership and responsibility for accurately resolving enquiries at the first point of contact wherever possible
- Ensure a positive image to customers and other individuals and organisations and promote the service by whatever means are appropriate and available
- Communicate with service providers /partners/internal customers in a positive and constructive manner when arranging for appropriate actions
- Undertake accurate processing work across a wide range of business activities
- Maintain accurate records and information for the provision of services for customers, using the most appropriate system
- Actively encourage customers to use the most efficient method to gain access to and information about council services
- Undertake and assist with any training/development activities
- Work as part of an effective team with a flexible approach to cover the variety of duties and demands across all contact channels
- Provide feedback to assist in the development and continuous improvement of services and systems.
- Carry out other required duties in accordance with grade and responsibility level
- Compliance of all relevant legislation and regulations as required
- Knowledge and experience to achieve targets with mínimal supervision
- Efficient and accurate decision making when undertaking wide and complex business activities
- Actively make improvements which benefits customer operations team performance
- Actively participate and work with people outside of customer operations team
- Ensure appropriate levels of support for vulnerable customers are provided
- Provide support and guidance across all Revenues & Benefits disciplines

**We offer**:

- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment

**Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.**

To discuss this vacancy or other vacancies in your area please contact