Quality Assurance Officer

4 months ago


Ashford, United Kingdom Neilson Financial Services Full time
Job Description

What you will be doing…

  • Conduct the required amount of call evaluations as per the Quality Assurance Managers instructions
  • Ensure all complaints and breach issues are communicated to management when detected
  • Always deliver high quality service
  • Meet any required targets and contribute to business and team targets
  • Ensure that all compliance rules as per the NFS QA Framework are always adhered to
  • Adhere to all company policies as per the employee handbook
  • Maintain a sound understanding of associated systems, processes, and procedures
  • Promote effective communication within your team, sales agents, and managers
  • Initiate initiatives around improving areas of weakness across the floor in relation to phone performance
  • Help to ensure consistency in communicating feedback to the sales agents

Qualifications

Who we are looking for…

  • Previous QA experience (an advantage)
  • Excellent communication skills (both written and verbal)
  • Previous call center experience (Sales or Customer Service)
  • Experience within the financial services industry
  • Knowledge and understanding of FCA guidelines
  • Customer focused
  • Keen eye (and ear) for detail


Additional Information

What’s in it for you?

  • A competitive salary of £25,000
  • No Weekends 40 hours per week Monday to Friday, 9am - 6pm
  • We work hard but we know how to have fun too; we have regular theme days for all to enjoy.
  • Fancy a morning brew? We have that covered Tea, coffee, and milk provided
  • Life Assurance from day 1 so you are protected too
  • Employee Assistance Programme to help and support with life stuff
  • We have plenty of local discounts for coffee outlets, restaurants, cinemas and gyms
  • Free fruit, Flu Vaccinations, Cycle to work scheme, Eye Test/Glasses Vouchers, looking after your wellbeing
  • Exceptional training – giving you all the tools to succeed throughout your NFS career
  • Pension & 23 days holiday
  • Good central location- just 5 minutes away from Ashford International Station


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