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Customer Service Advisor

2 months ago

Maidstone, United Kingdom Golding Homes Full time

We are Golding Homes – thank you for looking 

Background 

It's a great time to join Golding as we're an efficient, local, visible and listening organisation, providing sustainable homes and communities. We've an established track record for building quality homes and investing in our local communities.

We are excited to recruit for this role at Golding and appoint three Customer Service Advisors on a 12 month fixed term contract, where you will be able to play a key role in shaping our future. 

What you'll be doing 

As a Customer Service Advisor, you will be delivering an excellent customer experience; taking ownership of customer queries at first point of contact via a multi-channel contact stream including calls, email, post, web chat and social media. 

Our top priority is to ensure that our customers receive an outstanding customer service from Golding Homes, and our Customer Services Team are the first point of contact for most incoming enquiries, ranging from tenancy and rent queries, moving in and out of a home and other ad hoc support. 

More about you. What can you bring? 

We are looking for an individual who has experience working in Social Housing and Customer Service. You will be passionate about providing outstanding customer service and will ensure you deal customer queries through to the end solution.  You will have excellent communication and influencing skills as well as a strong attention to detail. 

We welcome and embrace diverse talent. We are committed to our colleagues working flexibly and building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all. 

When and where you'll be doing it 

You will enjoy a 37 hour working week and earn an annual salary of circa £30,300. 

This role will be based in our head office is in central Maidstone which is a new, modern and bright space which inspires creativity and innovation; a central workspace to collaborate and come together with the rest of our fantastic customer service team.

What will you get in return? 

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here. 

You’ll get: 

• 28 days annual leave per year (plus bank holidays) 

• Company Pension contribution and life assurance 

• Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more. 

• An annual Wellbeing Fund 

A DBS is required for this role.

We appreciate that people process information in different ways. Please get in touch if you would like some support with your application.

Closing Date: Friday 30 August at Midnight

We will be sifting applications throughout and reserve the right to close applications early.