Customer Service Advisor

7 months ago

Maidstone, United Kingdom Marshall Motor Group Full time

**Customer Service Advisor**

**Location: Marshall Hyundai Maidstone**

**Hours: 47.5 hours per week, including Saturday mornings on a rota basis**

**Salary: up to £29000 Basic plus OTE up to £36,000 (site dependent)**

**Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme**

**Bonus schemes: Customer satisfaction and team performance bonus schemes**

**Who we are**

Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.

**The role**

As a Service Advisor, you play a vital role in the dealership, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.

 

**Who you are**

 
- Previous customer service experience is essential
- You will be passionate about the customer journey and giving a great customer experience
- You are comfortable working to deadlines and managing customer expectations with regular communication and updates
- You will have strong attention to detail and organised as you will manage your own customer base and workload
- Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
- Tech savvy, ideally having used CRM systems in the past

 

**What you’ll do**
- Establish and manage the customer relationship ahead of their booking, greeting them on arrival
- Supporting the customer’s experience through their Marshall journey in a positive and proactive manner
- Complete all administration duties linked to the customer in an accurate and sympathetic manner
- Proactively supporting the customer with future requirements
- Working as part of a team to drive outstanding customer service and retention
- Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability._

**  **

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£29,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: SVC Adv Maidstone

  • Sales Advisor

    3 weeks ago

    Maidstone, United Kingdom Proactive Solutions Group Ltd Full time

    Sales Advisor / Customer Service Advisor Sales Advisor / Customer Service Advisor. A Maidstone based electrical distributor require a Sales Advisor / Customer Service Advisor to join the team. The Sales Advisor / Customer Service Advisor will work in the branch and will meet customers face to face, take calls from customers and talk to them on the telephone...

  • Customer Service Advisor

    2 weeks ago

    Maidstone, United Kingdom Huntress Full time

    **Customer Service Advisor - Maidstone - £18,000-19,000** **9 Month Contract** Our forward thinking, successful and proactive client is currently recruiting for a Customer Service Advisor to join their busy team based in Maidstone. **The role**: - Providing face to face customer service - Provide administrative and customer service support to the team -...

  • Customer Service Advisor

    2 weeks ago

    Maidstone, United Kingdom Unipart Logistics Full time

    You will join us as a Customer Service Advisor and will liaise with customers on all aspects of the business of the organisation to ensure customer satisfaction and a high quality service are maintained at all times. **Customer Service Advisor Responsibilities**: - Ensure all enquiries and problems are answered promptly, investigated and resolved, within...

  • Customer Service Advisor

    1 week ago

    Maidstone, United Kingdom People Solutions Full time

    Customer Service Advisor Monday to Friday :£12.50 per hourPeople Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Maidstone on a full-time basis.This is a fantastic opportunity working in a friendly team with room to grow and progress.This is a temporary to permanent position. The role will be...

  • Customer Service Advisor

    1 week ago

    Maidstone, United Kingdom People Solutions Full time

    Customer Service Advisor Monday to Friday :£12.50 per hourPeople Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Maidstone on a full-time basis.This is a fantastic opportunity working in a friendly team with room to grow and progress.This is a temporary to permanent position. The role will be...

  • Customer Service Advisor

    1 week ago

    Maidstone, United Kingdom People Solutions Careers Full time

    Customer Service Advisor Monday to Friday :£12.50 per hourPeople Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Maidstone on a full-time basis.This is a fantastic opportunity working in a friendly team with room to grow and progress.This is a temporary to permanent position. The role will be...

  • Customer Service Advisor

    7 months ago

    Maidstone, United Kingdom Complete Training Full time

    **Customer Service Advisor** **Location**: Home Based **Salary**: £22,000 per annum + Bonus from £6,000 - £8,700 Complete Training are recruiting for Customer Service Advisors working from home (fully remote). **The Role** - Build rapport with customers, get to know their individual needs, and put their interests first. - Use your expert knowledge and...

  • Customer Service Advisor

    7 months ago

    Maidstone, United Kingdom Glenfield Invicta Full time

    **VACANCY: Customer Service / Sales Advisor** **LOCATION: Maidstone, ME15** **ABOUT US**: Glenfield Invicta Limited is part of the AVK Group; who are market leaders in the design, manufacture and supply of valves, pipe fittings, hydrants and flow control equipment to the Water, Waste Water, Oil and Gas industries throughout the world. Based at our site in...

  • Customer Service Advisor

    2 weeks ago

    Maidstone, United Kingdom People Solutions Group Limited Full time

    What's in it for me? People Solutions are seeking Customer Service Advisors to join our prestigious client based in Maidstone working in a friendly team. This isnt a call centre position although there will be telephone based Customer Service it offers some variety. The salary is £21,154 and the hours are Monday to Friday 9am - 5pm no weekend work. The...

  • Customer Service Advisor

    2 weeks ago

    Maidstone, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    **Customer Service Advisor (12 Month FTC)** **Mid Kent (Hybrid working after training)** **Salary - 22k** **Must drive due to location** An opportunity has arisen for a motivated individual to join my client's team who are based in Mid Kent as a Customer Service Advisor. You will be working alongside a collaborative team who are looking for a strong...

  • Customer Service Advisor

    2 weeks ago

    Maidstone, United Kingdom Brook Street Full time

    **Customer Service Advisor** Maidstone, hybrid working & free parking on site 2 month temporary role Mon-Fri, 9am - 5pm £11ph We have a 2 month temporary contract for a lovely company in Maidstone. You will be responsible for providing customer service over the phone, being the first point of contact for any queries and general administration. After a...

  • Customer Service Advisor

    2 weeks ago

    Maidstone, United Kingdom First Recruitment Services Limited Full time

    **Position**:Customer Service Advisor - **Salary**: £10 - £11 per hour - **Location**: Maidstone - **Hours**:Monday - Friday 8-4 with 1 hour unpaid lunch break. 7 paid hours a day. - Parking available **Duties will include**: - Answering incoming customer calls to resolve issues and enquiries, ensuring customer needs are met in a timely and professional...

  • Customer Service Advisor

    7 months ago

    Maidstone, United Kingdom Huntress Full time

    Job Title: Customer Service Advisor **Salary**: £21-24,000 **Responsibilities**: - Provide exceptional customer service by promptly addressing inquiries, resolving issues, and answering questions - Process orders accurately and efficiently, ensuring seamless order entry and fulfilment - Coordinate with internal teams and partners to track order status...

  • Customer Service Advisor

    3 weeks ago

    Maidstone, United Kingdom First Recruitment Services Limited Full time

    **Position**:Customer Service Advisor - **Salary**: £10 - £11 per hour - **Location**: Maidstone - **Hours**:Monday - Friday 8-4 with 1 hour unpaid lunch break. 7 paid hours a day. - Parking available **Duties will include**: - Answering incoming customer calls to resolve issues and enquiries, ensuring customer needs are met in a timely and professional...

  • Automotive Customer Service Advisor

    3 weeks ago

    Maidstone, United Kingdom CLEAR AUTOMOTIVE RECRUITMENT SOLUTIONS LIMITED Full time

    **Customer Service Advisor / Bodyshop Administrator** **Maidstone** **£28,000 OTE £30,000** - _Bodyshop / Vehicle repair centre_ - _Permanent Position, Monday to Friday _ - _Pension, Sick pay, enhanced maternity and paternity, Health cash plan, Dental care, retail discounts, 29 days holiday,_ - _Ideally able to use Autoflow BMS _ **_For more information...

  • Customer Service Advisor

    2 weeks ago

    Maidstone, United Kingdom Aston Lark Limited Full time

    We have a fantastic opportunity for an experienced **Customer Service Advisor** to join us in our **Haven Knox Johnston** team (part of the **Aston Lark** Group). If you have a background in telephony-based customer service and enjoy a fast-paced environment Aston Lark may be the place for you We are looking for a bright, personable, self-motivated...

  • Customer Service Advisor

    2 weeks ago

    Maidstone, United Kingdom First Recruitment Services Full time

    **Position**:Customer Service Advisor - **Salary**: £10 - £11 per hour - **Location**: Maidstone - **Hours**:Monday - Friday 8-4 with 1 hour unpaid lunch break. 7 paid hours a day. - Parking available **Duties will include**: - Answering incoming customer calls to resolve issues and enquiries, ensuring customer needs are met in a timely and professional...

  • Customer Service Advisor

    7 months ago

    Maidstone, United Kingdom Wilmoths Full time

    As a Customer Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle...

  • Service Advisor

    2 weeks ago

    Maidstone, United Kingdom Jago Consultants Ltd Full time

    Service Advisor needed in the Maidstone area of Kent We are working with a Motor Garage who are actively looking for a Service Advisor to join their friendly team. Maidstone area of Kent. Job Role - Motor Vehicle Service Advisor Salary - Negotiable depending on experience Service Advisor Duties include: - Ensuring customers are aware of service and...

  • Customer Service Advisor

    2 weeks ago

    Maidstone, United Kingdom Huntress Full time

    **Customer Service Advisor needed ASAP** **Maidstone based - HYBRID working available (2-3 days WFH)** **Starting salary - £19,500** **Permanent, Monday-Friday 9am-5pm** Our client is looking for individuals to join their team as a Customer Service Advisor. This is a great opportunity for someone who has just finished education/looking for their first...