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Secretary to Associate Director of Quality Governance

4 months ago


Scunthorpe, United Kingdom Northern Lincolnshire and Goole NHS Foundation Trust Full time

Job summary

Secretary to the Associate Director of Quality Governance (Agenda for Change Band 3)

With the implementation of our Group Quality Governance arrangements, there is no better time to join the team and contribute to our continued improvements for our patients safety, experience and the effectiveness of the care and treatment provided in our hospitals.

We are seeking to recruit a candidate who has a keen interest in supporting a wider team as well as being a secretary to the Associate Director of Quality Governance.

We seek someone who is highly motivated, efficient, and able to work well as part of a productive team.

Main duties of the job

Provision of comprehensive and effective secretarial/administrative support to the Associate Director of Quality Governance by dealing with personal callers, telephone enquiries and incoming and outgoing emails which could be of a sensitive and occasionally contentious nature, and maintaining confidentiality of information at all times. Monitor the Associate Director of Quality Governance's Outlook inboxes, ensuring that any urgent messages are brought to their attention or take other action as appropriate. Ensure that by working with other staff within and outside of the Directorate, the work of the Associate Director of Quality Governance is carried out smoothly, confidentially and effectively, and that all Group/Trust/directorate policies and procedures are adhered to in a coordinated single approach. Effectively manage the diaries for appointments, meetings, travel and accommodation etc. To organise and schedule meetings as requested; booking suitable internal/external venues (with refreshments and/or equipment as required); checking attendee availability; draft preparation, collation and distribution of agenda and supporting papers; attending to take minutes/notes as required; and maintaining master files (electronically and manually) for meetings of which the Associate Director of Quality Governance are responsible. Provide general secretarial/administrative support to clinical governance processes. Provide secretarial support through note/minute taking at meetings.

About us

NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £ billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.

Should we receive a high volume of applications the advert may be closed earlier than stated.

Job description

Job responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

Person Specification

Education and qualifications

Essential

RSA III Word Processing or equivalent. Sound educational background.

Desirable

Willing to study for appropriate qualifications (if and when required)

Occupational experience and abilities

Essential

Minimum 2 years secretarial experience. Working knowledge of computer packages ( Microsoft Word, Excel, Outlook and PowerPoint). Organising meetings & minute taking Managing diaries Advanced keyboard skills Thorough knowledge of Microsoft Office. Experience of maintaining an effective filing system.

Desirable

NHS experience

Knowledge & Skills

Essential

Organisation/prioritising. Flexible Ability to communicate with people confidently (internal & external to the Trust Excellent telephone manner Diplomacy and tact Team member High standard of accuracy Ability to act on own initiative Excellent presentation skills Exert assertion where necessary Ability to work under pressure an dto time constraints where necessary

Desirable

Willing to attend in house training Relevant NHS legislation, policies, protocols etc knowledge.

Personal Qualities

Essential

Must be able to demonstrate a clear understanding of core trust values and be able to articulate in practice Good time management skills Ability to travel if required Enthusiastic and positive approach to work Professional appearance Polite Supportive and helpful nature Willing to learn new systems as required