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Customer Support Coordinator

1 month ago

Bristol, United Kingdom adamas lux Full time

Job Title: Customer Support Coordinator

Location: Bristol, UK

 

About the Role: We are seeking a dedicated and organized Customer Support Coordinator to join our team in Bristol. As a Customer Support Coordinator, you will be responsible for managing customer inquiries, resolving issues, and ensuring a smooth and positive customer experience. Your ability to communicate effectively and coordinate across teams will be key to maintaining high levels of customer satisfaction.

 

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat, providing timely and accurate information.
  • Resolve customer issues and complaints efficiently, escalating to the appropriate departments when necessary.
  • Coordinate with internal teams, such as sales, technical support, and logistics, to address customer needs and ensure prompt resolution.
  • Maintain detailed records of customer interactions, feedback, and actions taken in the CRM system.
  • Monitor customer support metrics and generate reports to identify trends and areas for improvement.
  • Assist in the development and implementation of customer service policies and procedures.
  • Provide customers with product information, updates, and support on usage and troubleshooting.
  • Ensure that customer queries are followed up and resolved within established timeframes.
  • Support the training of new team members and contribute to continuous improvement initiatives.
  • Help manage customer feedback and use insights to improve service quality and customer experience.

Qualifications:

  • Previous experience in a customer service or support role is preferred.
  • Excellent communication skills, both written and verbal, with a strong customer-focused attitude.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Strong problem-solving skills and the ability to think critically under pressure.
  • Proficiency with CRM systems and other customer support software.
  • High level of organization and attention to detail.
  • Ability to work independently and as part of a team.
  • Flexibility to work various shifts, including evenings and weekends if required.
  • A positive attitude, patience, and a commitment to providing exceptional customer service.

What We Offer:

  • Competitive salary and benefits package.
  • Comprehensive training and development opportunities.
  • A supportive and collaborative work environment.
  • Opportunities for career growth and advancement within the company.
  • Employee discounts and other perks.
  • Health and wellness programs.

How to Apply: If you are passionate about customer service and have the skills to coordinate a high-performing support team, we would love to hear from you Please submit your resume and a cover letter explaining why you are the ideal candidate for this role.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.