Customer Experience Coordinator

2 months ago

Bristol, United Kingdom GKN Aerospace Full time

**About GKN Aerospace**:
**A Truly Global Business**
Every day, around the world, we help aircrafts fly further, faster and greener. We’re the world’s leading tier one aerospace supplier of systems and components. With over 15,000 employees across 41 manufacturing sites in 13 countries serving over 90% of the world’s aircraft and engine manufacturers with sales of £2.8bn. Together as “one GKN” we’re moving our business and industry forward developing technologies that rapidly decarbonise aircraft, and innovating to help build a new generation of planes that produce zero emissions. We’re putting sustainability at the heart of what we do; driving our objective to becoming a net zero greenhouse gas emissions business before 2050

**Making a Difference**
It’s great to know you’re making a difference to the future of aviation Whatever part you play you’ll be helping us deliver operational excellence to our customers.

**Job Summary**:
GKN’s new Global Technology Centre (GTC) in Filton, Bristol is a £32m state of the art technology research and development facility which will act as a hub for world-class innovative technology for the next generation of fuel-efficient aircraft. It will include collaborative space for research and development with universities, the UK’s CATAPULT network and GKN Aerospace’s UK supply chain, to help strengthen aerospace technology and support the UK’s Industrial strategy. We are seeking to recruit an Office Manager, you will be responsible for designing, establishing and managing processes around visitor experience (i.e. an events-based approach) and internal communications. You will also provide support and coordination for local initiatives to deliver positive employee engagement and to drive the culture principles and values that help make the GTC a Great Place to Work.

**Responsibilities**:

- Lead the services (reception, catering, etc) teams to provide a high level of customer focus to meet the business needs
- Continuously review and improve standards and procedures, as well as establish new procedures and processes, to ensure a seamless delivery of front of house services and visitor experience
- Supervise and ensure the professional greeting of customers and visitors to the highest standards
- Supervise and support with the co-ordination of functions and events. Acting as host to internal/external visitors. Supervise from event enquiry to delivery
- Acting as key point of contact for the office by having a visible presence in the office throughout the working week
- Develop and manage the internal communications plan which involves setting up and overseeing a range of communication channels/ programs/ initiatives and running the regular news letter
- Coordinate with the relevant stakeholders to gather content for delivery for the various communication channels, suggesting improvements to content
- Capitalise on opportunities for positive communication stories and collaborate with appointed communication ambassadors to increase the quality and quantity of our communications.
- Ensure outputs are on brand, promoting the technical community communications collateral such as our strapline, identify symbol, icons and powerpoint templates.
- Develop measurement and evaluation tools to understand the effectiveness of the communications plan and to identify opportunities for improvement
- Provide support and coordination for local initiatives to deliver positive employee engagement and to drive the culture principles and values that help make the GTC a Great Place to Work.
- Coordinating On-Boarding sessions, delivering welcome presentations and allocating lockers to new employees
- Tracking, ordering and replenishing merchandise
- Point of contact for OCS hospitality and Weston college
- Overseeing Room bookings and event calendar
- Overseeing local ERG sub groups and STEM

**How You'll Contribute**:
To help us make a difference, you’ll bring your passion and talent for what you do along with the following skills, experience, qualifications and attributes:
Essential:

- Experience coordinating internal meetings and events
- Experience in producing and disseminating internal
- Experience in building stakeholder relationships and networks
- Experience engaging with a full range of seniorities, from CEOs and Minsters through to students
- Experience communicating to large groups of people

Desirable:

- Degree qualified (or equivalent) or studying towards a degree in a relevant discipline (communications, marketing, events, PR or business administration)
- Experience working in a complex and global environment
- Experience in a customer service role

We are looking for people who want to make a difference, talented members with the skills and passions to become the best of the future in what they do. To be successful in this role you will be a highly organised individual with the ability to prioritise task effectively. You will have excellent communi

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