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Fleet Controller

3 months ago

Leeds, United Kingdom Zenith Full time
Fleet Controller (Part-time)

Attention HGV fleet professionals If you're looking for an opportunity to join a dynamic team within a company that's on an incredible journey, then you're in the right place

 We're Zenith, the UK's leading independent leasing, fleet management, and vehicle outsourcing business, and we're excited to offer a Fleet  Controller an excellent opportunity to join our growing HGV division.

In 2023 we were delighted to be named Leasing Company of the Year (more than 20,000 vehicles) by leading industry publication Fleet News and recently were selected as winners of the Diversity and Inclusion section of the Yorkshire Post Excellence in Business Awards. Our people are our greatest asset, and when it comes to them our main aim is for everyone to feel valued in the same way that we value our customers. 

Headquartered in Leeds, our 1,400 employees manage around 175,000 vehicles. Our operations span the breadth of the automotive market with commercial vehicles, corporate fleets and consumer leasing.

The Role

We are interested in speaking with individuals experienced in commercial fleet management, to join our fast-paced Commercial division.  As our  Fleet Controller, you will have responsibility for advising key stakeholders in relation to vehicle repairs. As a key point of contact to customers you will proactively manage day-to-day cost-effective vehicle repair decisions.

Working hours are 20 per week, which can be scheduled from Friday to Sunday or from Saturday to Monday.

  • To provide effective customer service and build relationships with both internal and external customers
  • To work within a fleet desk team and to liaise effectively with all other departments across the Division
  • Help identify a mechanical problem by questioning the customer 
  • Prioritise work effectively ensuring all systems and updates are recorded accurately
  • Ensure all information is correctly entered into the internal software systems accurately, sufficient, and suitable
  • Monitor and organise all contracts
  • Liaise with Contract Relationship Manager & Customer Service Manager regarding any issues that may arise
  • Deal with day-to-day queries & escalations from customers
  • Ensure records are kept on file for all repairs and service / inspections
  • Key point of contact for customers, regularly providing updates  on repair progress and due  service inspections and other required works. 
  • Report all defects to the customers, preparing estimates / quotations and obtain covering order numbers
  • To provide further assistance to other team members when requested 

About You

  • This role requires a strong knowledge of LCV & HGV compliance & proven experience of working in a similar role
  • Ability to work in a fast paced and demanding working environment
  • Excellent telephone based customer service skills
  • Excellent Verbal & written communication skills
  • Organised and reliable

Benefits 

  • Salary £14,500 
  • Company Bonus on top of salary  
  • Agile working / Hybrid working after successful probation period.
  • 24 days holiday, which increases with length of employment 
  • Your birthday off
  • A great pension contribution by Zenith (6.25%) 
  • Private Medical Insurance as standard
  • Life Cover 
  • Access to our own Zenith GP​ – on site and virtual for self and immediate family 
  • Massages​ on site
  • Zenith AA breakdown cover​ 
  • Excellent referral scheme if you recommend a friend to us
  • Sports and Social club - Company/Team activities
  • Free parking
  • Onsite bistro
  • Equality, Diversity & Inclusion networks
  • Perks at Work – save money on everyday essentials with access to shopping discounts
  • Buy / Sell Holidays
  • Critical Illness cover
  • Dental Cove​r
  • Cash Plan 
  • Cycle to Work Scheme​
  • Tech scheme ​
  • Season ticket loans

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.