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Personal Shopping Lead

4 months ago

Leeds, United Kingdom Frasers Group Full time

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.

The launch of Personal Shopping marks an exciting milestone for Flannels and we are looking for an experienced Luxury Personal Shopper to head up our team based in our largest UK Flagship store in the heart of Leeds. 

FLANNELS Personal Shopping is looking for a highly motivated, digitally native individual with an obsession for fashion, social media, content and community, as well as strong organisational and interpersonal skills. The Digital Personal Shopping team is a core support system of FLANNELS’ new Personal Shopping business. The candidate will use strong customer service, product knowledge and commercial skills to boost customer spend, grow customer engagement and drive customer retention. At the heart of everything they do, will be the desire to drive awareness of the FLANNELS’ offering through the lens of New Luxury
This role would suit a Fashion retail manager looking to transition into a one to one sales environment. 

 

Ongoing Responsibilities:

● Facilitate all online and social media purchase leads, across all Flannels E-com and social media channels

● Conduct shopping opportunities online. Talk directly with clients through chat-based media to receive product requests and confirm sales

● Engage with customers, respond to customer comments and requests online (via social media, special online promotions, talent takeovers)

● Connect directly with clients to inspire fashion styling, receive inquiries and sell desired items

● Create and maintain customer profiles via Flannels’ clienteling tool

● Build and own a personal client book

● Research, source and find products to satisfy clients’ requests and needs

● Monitor correspondence and ensure prompt response to all enquiries

● Contribute and assist in Personal Shopping / Stylist / Social Media & Marketing team events

● Work closely with the internal departments that improve the overall customer journey and feedback on client trends

● Ensure timely outreach to all clients

● Act at all times as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally

● Achieve yearly targets and KPIs

 

Qualifications and Experience:

● Fashion or Marketing degree, or a previous role in the luxury consumer retail sector ideally in customer service roles (as a plus)

● Social media interest and first-hand experience in navigating different social channels

● Outstanding written and verbal communication skills (fluency in English both written and spoken) along with excellent customer service, negotiation and interpersonal skills.

● Foreign language knowledge is a plus

● Deep product and brand awareness in the luxury goods market and high net worth client base

● Strong work ethic and natural ability to think outside the box and problem solve to strict deadlines

● An eye for detail and outstanding organisational skills are essential

● Hyper-interest in global fashion trends and the luxury market

● Proficient in MS office, including, Word, Excel, CMS, CRM & Clienteling system

Please note this is a store based role, based at our Leeds Flannels location, 5 days over 7, which will include a variety of working hours including evenings and weekend work.

You will benefit from:

  • Competitive basic salary 
  • Incentive Bonus Scheme 
  • Monthly Group Rewards and Recognition
  • Long Service awards
  • Join the Fearless1000 Incentive Scheme watch THIS video to find out more
  • 28 Days Holiday
  • 50% Instore Uniform Discount
  • Discounted Gym membership
  • Group Wide 20% Discount across all Frasers Group brands