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Screening Pathway Administrator

4 months ago

Llantrisant, United Kingdom Public Health Wales Full time

Job summary

THIS POST IS FIXED TERM/SECONDMENT FOR 7 MONTHS DUE TO SECONDMENT COVER.

IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.

An opportunity has arisen for a part time ( hrs per week) Screening Pathway Administrator to join the Administration/Telephone Helpline team based at our centre in Llantrisant on a fixed term until 31st March 2025.

The successful candidate will be required to work as part of the helpline team responsible for ensuring the successful delivery of the Bowel Screening Programme and the Abdominal Aortic Aneurysm Screening Programme in Wales. They will be responsible for providing essential administrative support to ensure the efficient operation of the call/recall and failsafe functions of both programmes.

This is a busy and varied role, which requires the ability to deal with a wide range of stakeholders, tasks and deadlines. There is a requirement to organise, prioritise and plan your workload in order to achieve your objectives. Team working is essential for this role along with excellent telephone skills and a high level of accuracy when entering participant pathway information and data.

If you have the relevant experience and are self-motivated, with the ability to juggle and prioritise a range of tasks then we would love to hear from you.

Main duties of the job

The post holder is responsible for answering BSW and WAAASP helpline queries along with working in an administrative capacity supporting the efficient operation of call/ recall and failsafe functions within the Screening Division.

The post holder will be required to answer queries from the helpline whilst operating the information system to accurately process invitations, appointments and results in line with programme policies and procedures.

About us

We are Public Health Wales - the national public health organisation for Wales. Our purpose is 'working together for a healthier Wales'. We exist to help all people in Wales live longer, healthier lives. With our partners, we aim to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.

Together, our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the main source of public health information, research and innovation in Wales. Never more has public health been so important as we come through the Coronavirus pandemic, face the challenges of the cost-of-living crisis and tackle and prevent the harmful effects of climate change.

Our organisation is guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to creating an inclusive workplace that values equality, diversity and inclusion. We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis.

To find out more about working for us and the benefits we offer please visit

For guidance on the application process, please visit

Job description

Job responsibilities

See attached job description and person specification for more detail

Dealing with calls to the Helpline from participants, members of the public and members of staff from other NHS agencies Dealing with calls from participants who require an assessment with a Screening Nurse based in the local hospitals throughout Wales Processing invitation and result letters for the Bowel Screening Programme Respond to and action web queries from participants Filing, unpacking and storing of leaflets and paper

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Person Specification

Qualifications

Essential

Minimum 5 GCSEs including English (A*-C grades) or equivalent level of qualification or experience NVQ level 3 in Business Administration or Customer Care or demonstrable equivalent knowledge and experience with a willingness to work towards a diploma in screening

Desirable

Relevant admin qualifications or IT equivalent

Knowldge and Experience

Essential

Previous Admin experience Good level of knowledge across a broad range of administrative functions Previous experience of dealing with people over the phone or face to face

Desirable

Experience of working in an NHS environment Knowledge and understanding or screening programmes

Skills & Personal Attributes

Essential

Ability to maintain a high level of accuracy Ability to work well under pressure and maintain concentration whilst dealing with constant interruptions

Desirable

Good interpersonal communication skills - written, face to face and telephone Ability to speak, read & write in Welsh