Reception Supervisor

4 weeks ago

Oxford, United Kingdom Linton Lodge Hotel Full time

Job Description

Linton Lodge Oxford, part of the Best Western Signature Collection, is seeking a dedicated and proactive Reception Supervisor to lead our front desk team. This is a fantastic opportunity for a customer-focused and organised individual to contribute to the exceptional guest experience at our hotel.

Key Responsibilities:

  • Oversee Front Desk Operations: Supervise the reception team, ensuring compliance with Front Office Standard Operating Procedures (SOPs), including quality assurance (QA) standards. Manage check-ins, check-outs, and guest inquiries efficiently.
  • Customer Care: Deliver exceptional guest service by handling requests, resolving complaints promptly, and ensuring guest satisfaction. Foster strong relationships with regular guests, the local community, and other departments.
  • Team Leadership: Train, mentor, and guide the reception team, ensuring they understand their roles, responsibilities, and align with the hotel's goals. Conduct regular performance evaluations and support staff development.
  • Administrative Support: Complete all front desk administrative tasks, including billing accuracy, managing cash handling procedures, and maintaining comprehensive handovers between shifts. Ensure proper record-keeping and adherence to hotel policies.
  • Collaboration: Work closely with other departments, such as Housekeeping and Reservations, to ensure seamless service delivery and a cohesive guest experience. Coordinate with the Deputy General Manager on sales and marketing initiatives.
  • Sales Support: Promote hotel services and amenities to enhance guest satisfaction and contribute to upselling efforts. Identify potential sales leads and support the achievement of sales targets, including the BW Reward programme.
  • Legal and Safety Compliance: Ensure compliance with health, safety, and fire procedures. Participate in and oversee regular training for the front office team, maintaining high standards of workplace safety and cleanliness.

Requirements:

  • 1+ years of experience in a supervisory role within hotel reception or a related customer service field.
  • Strong leadership and communication skills with a passion for guest service.
  • Proficiency in hotel property management systems.
  • Flexibility to work shifts, including evenings, weekends, and holidays as required.
  • A commitment to delivering high standards of service and contributing to the hotel’s success.

Why Join Us?

  • Be part of a reputable hotel recognized for its commitment to quality and guest satisfaction.
  • Competitive salary and attractive benefits package.
  • Opportunities for career progression within the hospitality industry.

If you are passionate about delivering exceptional guest experiences and ready to take the next step in your career, please submit your resume to Faycal Bennani at gm@lintonlodge.com.

Join us at Linton Lodge Oxford and be a key player in our continued success

  • Reception Supervisor

    2 months ago

    Oxford, United Kingdom Malmaison Full time

    Reception Supervisor, Malmaison £13 Per Hour, 40 Hours Permanent ContractOxford Be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison. Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered...

  • Reception Supervisor, Malmaison

    3 months ago

    Oxford, United Kingdom Malmaison Full time

    OTE up to £13.00 Per Hour (inc Loyalty Bonus), 40 Hours Permanent Contract Oxford Be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison. Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered...

  • Reception Supervisor

    3 months ago

    Oxford, United Kingdom Linton Lodge Hotel Full time

    Linton Lodge Oxford is seeking an experienced Assistant Reception Manager to join our team. We have an exciting opportunity to join the reception team at the Linton Lodge Oxford, a Best Western Signature Collection. We are looking for enthusiastic, genuine person who is flexible, well organised, and have a desire to work in the hospitality industry. As and...

  • Hotel Nights Reception

    3 months ago

    Oxford, United Kingdom Holiday Inn Express Oxford Full time

    Nights Hotel Reception We are looking for a cheerful, committed person to join our Hotel team. We are looking for a Night Supervisor, the hours of work would be 8pm - 8am. Job requirement: Hotel reception experience preferred Good level of English Opera experience an advantage Role includes: Security, health and safety, customer service, cleaning of...

  • Hotel Nights Reception

    3 months ago

    Oxford, United Kingdom Holiday Inn Express Oxford Full time

    Nights Hotel Reception We are looking for a cheerful, committed person to join our Hotel team. We are looking for a Night Supervisor, the hours of work would be 7pm - 7am. Job requirement: Hotel reception experience preferred Computer experience essential Customer facing Good level of English Opera experience an advantage Previous restaurant/bar work...

  • Reception Supervisor

    3 days ago

    Oxford, Oxfordshire, United Kingdom Linton Lodge Hotel Full time

    Job DescriptionLinton Lodge Hotel, a reputable establishment within the hospitality industry, is seeking a dedicated and proactive Reception Supervisor to lead our front desk team. This is a fantastic opportunity for a customer-focused and organized individual to contribute to the exceptional guest experience at our hotel.Key Responsibilities:Front Desk...

  • Reception Supervisor

    3 days ago

    Oxford, Oxfordshire, United Kingdom Linton Lodge Hotel Full time

    Job DescriptionLinton Lodge Hotel, a reputable establishment within the hospitality industry, is seeking a dedicated and proactive Reception Supervisor to lead our front desk team. This is a fantastic opportunity for a customer-focused and organized individual to contribute to the exceptional guest experience at our hotel.Key Responsibilities:Front Desk...

  • Reception Supervisor, Malmaison

    2 months ago

    Oxford, United Kingdom Malmaison Full time

    Reception Supervisor, Malmaison£13 Per Hour, 40 Hours Permanent ContractOxfordBe the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered...

  • Reception Lead

    6 days ago

    Oxford, Oxfordshire, United Kingdom Linton Lodge Hotel Full time

    Job DescriptionLinton Lodge Hotel, a renowned hospitality establishment, is seeking a highly skilled and dedicated Front Desk Supervisor to lead our front office team. This is an exceptional opportunity for a customer-focused and organized individual to contribute to the exceptional guest experience at our hotel.Key Responsibilities:Front Desk Operations:...

  • Reception Lead

    7 days ago

    Oxford, Oxfordshire, United Kingdom Linton Lodge Hotel Full time

    Job DescriptionLinton Lodge Hotel, a renowned hospitality establishment, is seeking a highly skilled and dedicated Front Desk Supervisor to lead our front office team. This is an exceptional opportunity for a customer-focused and organized individual to contribute to the exceptional guest experience at our hotel.Key Responsibilities:Front Desk Operations:...

  • Front Office Supervisor

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom MHDV Full time

    Position: Front Office Supervisor Company: MHDV Overview: Join our dynamic team at MHDV, where you will be the welcoming face of our establishment. This role offers a competitive salary and a permanent contract, allowing you to thrive in a vibrant environment. Key Responsibilities: As the Front Office Supervisor, you will lead your team to create memorable...

  • Ocdem Outpatient Administration Supervisor

    4 months ago

    Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We are looking for an enthusiastic, hard-working Outpatient Reception Supervisor. You will work with the existing Reception team who provide an efficient and effective reception service in the Oxford Centre for Diabetes, Endocrinology and Metabolism Outpatient Department at the Churchill Hospital. Patient administration underpins the patient journey and...

  • Assistant Reception Manager

    3 months ago

    Oxford, United Kingdom The Venues Collection Full time

    Assistant Reception Manager - Oxford Assistant Reception Manager - 13.41 per hourWe are looking for an experienced and professional Reception Manager/Supervisor to be responsible for the smooth running of our hotel reception team and services.If you thrive on delivering fantastic customer service,...

  • Assistant Reception Manager

    2 months ago

    Oxford, United Kingdom The Venues Collection Full time

    Assistant Reception Manager - Oxford Assistant Reception Manager - 13.41 per hourWe are looking for an experienced and professional Reception Manager/Supervisor to be responsible for the smooth running of our hotel reception team and services.If you thrive on delivering fantastic customer service,...

  • Assistant Reception Manager

    2 weeks ago

    Oxford, United Kingdom The Venues Collection Full time

    Assistant Reception Manager - Oxford Assistant Reception Manager - 13.41 per hour We are looking for an experienced and professional Reception Manager/Supervisor to be responsible for the smooth running of our hotel reception team and services.If you thrive on delivering fantastic customer service, ensuring consistent guest satisfaction, and leading a...

  • Housekeeping Supervisor

    7 days ago

    Oxford, United Kingdom Kanso Facilities Management Ltd Full time

    Housekeeping SupervisorReporting to (position): Housekeeping ManagerMain Scope and purpose:To supervise the room cleaning, periodic cleaning and maintain agreed standards in areas for which the Floor Supervisor is responsible.To ensure all Room Attendants and Porters are always trained and supported to deliver exceptional standards, and to all departments...

  • Customer Service Apprentice Level 2 Dtu/reception

    3 months ago

    Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Customer Service Level 2 Apprentice - Fixed Term 15 months Cancer Directorate - DTU/Reception Are you looking for a career where you can really make a difference and at the same time learn valuable new skills? Our administrative staff provide essential support to the clinical teams striving to ensure the patients’ experience is what we would expect for...

  • Housekeeping Supervisor

    7 days ago

    Oxford, OX1, Oxford, United Kingdom Kanso Facilities Management Ltd Full time

    Housekeeping SupervisorReporting to (position): Housekeeping ManagerMain Scope and purpose:To supervise the room cleaning, periodic cleaning and maintain agreed standards in areas for which the Floor Supervisor is responsible.To ensure all Room Attendants and Porters are always trained and supported to deliver exceptional standards, and to all departments...

  • Housekeeping Supervisor

    1 week ago

    Oxford, OX1, Oxford, United Kingdom Kanso Facilities Management Ltd Full time

    Reporting to (position): Housekeeping ManagerMain Scope and purpose:To supervise the room cleaning, periodic cleaning and maintain agreed standards in areas for which the Floor Supervisor is responsible.To ensure all Room Attendants and Porters are always trained and supported to deliver exceptional standards, and to all departments within the Hotel that the...

  • Facilities and Operations Supervisor

    3 months ago

    Oxford, United Kingdom Vertex Full time

    Job DescriptionTITLE: Facilities Operations Supervisor – Soft Services                       AREA: UK Operations (Oxford)POSITION SUMMARY: The Facilities Operations Supervisor is responsible for managing the soft services operations at Oxford Research, reporting to the Manager, Facilities Operations. The position involves supervising...