IT Service Desk Analyst
1 month ago
I am looking for an IT Service Desk Analyst for a leading multi-channel retailer based in the heart of the Thames Valley. As part of the IT Service Desk team, you will play a key role in delivering high-quality support services across their office, store, and warehouse teams.
Key Responsibilities:
- Provide first-line technical support, troubleshooting, and resolution of IT-related issues across the business.
- Monitor and ensure timely resolution of incidents within agreed Service Level Agreements (SLAs), both internally and through external partners.
- Work collaboratively to drive continuous improvement in IT service delivery and efficiency.
- Assist IT staff and end-users to identify and resolve system and technical issues in a prompt and professional manner.
- Support the implementation and maintenance of ITIL principles across the service desk team.
- Handle out-of-hours escalations and provide on-call support when necessary.
- Be involved in IT-related projects, including travelling to stores or third-party sites for EPOS IT deployments.
Key Requirements:
- Proven experience in a technical support or service desk role, ideally in a retail environment.
- Strong knowledge of retail IT systems and business processes.
- Excellent customer service skills, with the ability to communicate technical issues to non-technical stakeholders.
- Familiarity with ITIL frameworks and a commitment to embedding these principles.
- Flexibility to work in a shift-based environment, especially during peak trading periods.
- Willingness to travel as required to different company sites or partner locations.
Salary - £29K - £31K
This is a fantastic opportunity for an IT professional with a solid technical background and a passion for service excellence to join a thriving retailer.
-
Hotel Front Desk Manager
4 days ago
Amersham, Buckinghamshire, United Kingdom Antony James Recruitment Ltd Full timeAs a seasoned Front Office Manager, you will oversee the smooth operation of our luxury hotels' front desk services. This key role is responsible for ensuring exceptional guest experiences, driving revenue growth, and maintaining operational efficiency.Key responsibilities include:Greeting clients and visitors in a professional manner, ensuring consistent...
-
Front Office Services Leader
4 days ago
Amersham, Buckinghamshire, United Kingdom Antony James Recruitment Ltd Full timeWe are looking for a highly skilled Front Office Manager to join our team and take charge of front desk services across our luxury hotels. This key position involves managing the front office budget, implementing SOPs, and ensuring exceptional guest experiences.Duties include:Managing the front office budget, monitoring expenses, and preparing regular...
-
Second Line Technical Support Specialist
3 weeks ago
Amersham, Buckinghamshire, United Kingdom Reboot Recruit Full time £38,000Job Description:The role of a Second Line Support Engineer at Reboot Recruit is to provide technical support to clients. This includes utilizing RMM tools to monitor and manage problems, assisting with installs, moves, and changes, and physically building, configuring, and installing IT services and solutions.Key Responsibilities:Utilize RMM tools to...
-
2nd Line Engineer
2 weeks ago
Amersham, United Kingdom Reboot Recruit Ltd Full time2nd Line Engineer Amersham/Hybrid (3-4 days Office based) Up to £40,000 About the Company: With more than 20 years of experience offerring a full range of technology services from consultancy and design to implementation and ongoing management and support our client provides managed and professional services into Four Key sectors; Construction, Retail &...
-
2nd Line Engineer
3 weeks ago
Amersham, United Kingdom CV-Library Full time2nd Line Engineer Amersham/Hybrid (3-4 days Office based) Up to £40,000 About the Company: With more than 20 years of experience offerring a full range of technology services from consultancy and design to implementation and ongoing management and support our client provides managed and professional services into Four Key sectors; Construction,...
-
2Nd Line Support Engineer
2 weeks ago
Amersham, United Kingdom Reboot Recruit Full time2nd Line EngineerAmersham/Hybrid (3-4 days Office based)Up to £38k + BenefitsThis client is a well established Solutions provider that works across four primary sectors: Construction, Retail & Hospitality, SMEs, and Education.With over two decades of experience, they provide a full spectrum of technology services, from consultancy and design to...
-
2nd Line Support Engineer, Microsoft
1 month ago
Amersham, United Kingdom Reboot Recruit Full time2nd Line Engineer Amersham/Hybrid (3-4 days Office based) Up to £38k + Benefits This client is a well established Solutions provider that works across four primary sectors: Construction, Retail & Hospitality, SMEs, and Education. With over two decades of experience, they provide a full spectrum of technology services, from consultancy and design to...
-
2nd Line Support Engineer
1 month ago
Amersham, United Kingdom Reboot Recruit Full time2nd Line EngineerAmersham/Hybrid (3-4 days Office based)Up to £38k + BenefitsThis client is a well established Solutions provider that works across four primary sectors: Construction, Retail & Hospitality, SMEs, and Education. With over two decades of experience, they provide a full spectrum of technology services, from consultancy and design to...
-
2nd Line Support Engineer
1 month ago
Amersham, United Kingdom Reboot Recruit Full time2nd Line EngineerAmersham/Hybrid (3-4 days Office based)Up to £38k + BenefitsThis client is a well established Solutions provider that works across four primary sectors: Construction, Retail & Hospitality, SMEs, and Education. With over two decades of experience, they provide a full spectrum of technology services, from consultancy and design to...
-
2nd Line Support Engineer
1 month ago
Amersham, United Kingdom Reboot Recruit Full time2nd Line EngineerAmersham/Hybrid (3-4 days Office based)Up to £38k + BenefitsThis client is a well established Solutions provider that works across four primary sectors: Construction, Retail & Hospitality, SMEs, and Education. With over two decades of experience, they provide a full spectrum of technology services, from consultancy and design to...
-
2nd Line Support Engineer
1 month ago
Amersham, United Kingdom Reboot Recruit Full time2nd Line Engineer Amersham/Hybrid (3-4 days Office based) Up to £38k + Benefits This client is a well established Solutions provider that works across four primary sectors: Construction, Retail & Hospitality, SMEs, and Education. With over two decades of experience, they provide a full spectrum of technology services, from consultancy and design to...
-
2nd Line Support Engineer
1 month ago
Amersham, United Kingdom Reboot Recruit Full time2nd Line Engineer Amersham/Hybrid (3-4 days Office based) Up to £38k + Benefits This client is a well established Solutions provider that works across four primary sectors: Construction, Retail & Hospitality, SMEs, and Education. With over two decades of experience, they provide a full spectrum of technology services, from consultancy and design to...
-
Night Supervisor
6 months ago
Amersham, United Kingdom Old Amersham Hotels Ltd Full time_Old Amersham Hotels in Buckinghamshire is home to two unique 4* hotels The Kings Arms Hotel and The Crown Inn. Old Amersham Hotels is also home to a unique wedding venue The Chapel which is suited within the grounds of The Kings Arms._ **Job title**: Night Supervisor **Main purpose of job** A Night Supervisor is responsible for the hotel’s security...
-
Luxury Hotel Operations Director
4 days ago
Amersham, Buckinghamshire, United Kingdom Antony James Recruitment Ltd Full timeWe are seeking an experienced Front Office Manager to lead our front desk services and drive operational excellence across our luxury hotels. This critical role involves managing the Reception and Nights teams, implementing SOPs, and ensuring seamless guest experiences.Responsibilities include:Providing exceptional guest service, leading by example, and...
-
Luxury Hotel Front Desk Director
3 weeks ago
Amersham, United Kingdom Antony James Recruitment Ltd Full timeWe are seeking an experienced Front Office Manager to join our team on a full-time basis. As a key member of our hotel's management team, you will be responsible for overseeing the smooth operation of our front office services, managing the reception, nights, and housekeeping teams, and ensuring exceptional service for every guest.The successful candidate...
-
Senior Hospitality Operations Manager
3 weeks ago
Amersham, Buckinghamshire, United Kingdom Antony James Recruitment Ltd Full timeFront Office Manager OpportunityOur client, a reputable hotel in Amersham, is seeking an experienced Front Office Manager to oversee the daily operations of the front desk. This is a full-time permanent role, requiring 40 hours per week, including shift work between 7am and 11pm, two weekends per month, and occasional night shifts.Key Responsibilities:Manage...
-
2nd Line Support Engineer, Microsoft
1 month ago
Amersham, Buckinghamshire, United Kingdom Reboot Recruit Full time €38,0002nd Line Engineer Amersham/Hybrid (3-4 days Office based) Up to £38k + Benefits This client is a well established Solutions provider that works across four primary sectors: Construction, Retail & Hospitality, SMEs, and Education. With over two decades of experience, they provide a full spectrum of technology services, from consultancy and design to...
-
2nd Line Support Engineer, Microsoft
1 month ago
Amersham, Buckinghamshire, United Kingdom Reboot Recruit Full time €38,0002nd Line Engineer Amersham/Hybrid (3-4 days Office based) Up to £38k + Benefits This client is a well established Solutions provider that works across four primary sectors: Construction, Retail & Hospitality, SMEs, and Education. With over two decades of experience, they provide a full spectrum of technology services, from consultancy and design to...
-
Construction Recruitment Consultant
1 month ago
Amersham, United Kingdom Right Contract Services Ltd. Full timeAre you driven, ambitious and have the ability to think on your feet? Looking for an opportunity to take your career and earnings to the next level?Right Contract Services’ continued growth has opened the opportunity for a recruitment consultant to join our Amersham office in the Construction Trades & Labour team!We are a dynamic and forward thinking...
-
Construction Recruitment Consultant
1 month ago
Amersham, United Kingdom Right Contract Services Ltd. Full timeAre you driven, ambitious and have the ability to think on your feet? Looking for an opportunity to take your career and earnings to the next level?Right Contract Services’ continued growth has opened the opportunity for a recruitment consultant to join our Amersham office in the Construction Trades & Labour team!We are a dynamic and forward thinking...