2nd Line Support Engineer, Microsoft
1 month ago
2nd Line Engineer Amersham/Hybrid (3-4 days Office based)
Up to £38k + Benefits
This client is a well established Solutions provider that works across four primary sectors: Construction, Retail & Hospitality, SMEs, and Education. With over two decades of experience, they provide a full spectrum of technology services, from consultancy and design to implementation, ongoing management, and support of technological systems.
Having acquired a new permanent office space in Amersham they are relocating and the opportunity and this opened up a new opportunity for a Second Line Engineer.
This business operates with a lean specialised team and requires a candidate with a broad knowledge of IT Infrastructure not reliant on multiple escalation points; including a comprehensive knowledge of Microsoft stack, Networking and routing concepts, Virtualisation technology and Firewall protocols.
No overtime, no shift pattern and a busy environment where everyone contributes regardless of their title...
The Role
To provide second line support to clients. The role will be a hybrid of home working, office working and visiting client sites on rare occasions. You will use the PSA system to log all requests, issues and incidents and maintain full details of the actions taken to achieve resolution.
To provide second line technical support. This may include:
Utilize the RMM (Remote Monitoring and Management) tools to continually monitor and manage problems as they arise and/or proactively prevent problems arising, working together with the service desk and NOC team.
To assist with installs, moves, and changes.
Physically building, configure, installing or repairing IT services and solutions.
Assist with setting up and resolving issues with audio/visual equipment.
Provision cloud-based services by utilizing various vendor cloud portals.
Implementation of O365 environment – Office/ SharePoint/ Intune etc.
Log all incidents in the Service Desk system as required/directed and follow ITIL based service desk procedures and processes.
Take ownership of client incidents and be proactive when dealing with them.
Work independently on projects and follow best practice guidelines toward documentation and details uploaded to our knowledge base
Liaison with vendors to resolve issues
Keep the client informed regarding the status of incidents.
To visit client sites and provide technical support for logged issues.
To work on projects which may be under the guidance of senior engineer.
Working within the guidelines of client specific service level agreements and objectives.
Advise sales team on procuring IT equipment on behalf of customers
Skills and Person Specification
Minimum 3 years' experience working in an MSP environment
Configuration, support and maintenance of Microsoft Client Operating Systems
Configuration, support and maintenance of Microsoft Office applications
Support and maintenance of Microsoft 365 Cloud Services
Microsoft Windows server administration experience
Support and maintenance of WAN, LAN and WLAN technologies
Understanding of PC hardware set-up and configuration
Must drive (non negotiable)
-
2nd Line Support Engineer, Microsoft
1 month ago
Amersham, Buckinghamshire, United Kingdom Reboot Recruit Full time €38,0002nd Line Engineer Amersham/Hybrid (3-4 days Office based) Up to £38k + Benefits This client is a well established Solutions provider that works across four primary sectors: Construction, Retail & Hospitality, SMEs, and Education. With over two decades of experience, they provide a full spectrum of technology services, from consultancy and design to...
-
2nd Line Support Engineer, Microsoft
1 month ago
Amersham, United Kingdom Reboot Recruit Full time2nd Line Engineer Amersham/Hybrid (3-4 days Office based) Up to £38k + Benefits This client is a well established Solutions provider that works across four primary sectors: Construction, Retail & Hospitality, SMEs, and Education. With over two decades of experience, they provide a full spectrum of technology services, from consultancy and design to...
-
2nd Line Support Engineer
1 month ago
Amersham, Buckinghamshire, United Kingdom Reboot Recruit Full time €38,0002nd Line Engineer Amersham/Hybrid (3-4 days Office based) Up to £38k + Benefits This client is a well established Solutions provider that works across four primary sectors: Construction, Retail & Hospitality, SMEs, and Education. With over two decades of experience, they provide a full spectrum of technology services, from consultancy and design to...
-
2nd Line Support Engineer
1 month ago
Amersham, Buckinghamshire, United Kingdom Reboot Recruit Full time €38,0002nd Line Engineer Amersham/Hybrid (3-4 days Office based) Up to £38k + Benefits This client is a well established Solutions provider that works across four primary sectors: Construction, Retail & Hospitality, SMEs, and Education. With over two decades of experience, they provide a full spectrum of technology services, from consultancy and design to...
-
2nd Line Engineer
3 months ago
Amersham, United Kingdom CV-Library Full time2nd Line Engineer Amersham/Hybrid (3-4 days Office based) Up to £35k + Benefits We are currently working with an organization who offers comprehensive digital enablement services, with a focus on delivering managed and professional solutions across four primary sectors: Construction, Retail & Hospitality, SMEs, and Education. With over two decades...
-
2Nd Line Support Engineer
2 weeks ago
Amersham, United Kingdom Reboot Recruit Full time2nd Line EngineerAmersham/Hybrid (3-4 days Office based)Up to £38k + BenefitsThis client is a well established Solutions provider that works across four primary sectors: Construction, Retail & Hospitality, SMEs, and Education.With over two decades of experience, they provide a full spectrum of technology services, from consultancy and design to...
-
2nd Line Support Engineer
1 month ago
Amersham, United Kingdom Reboot Recruit Full time2nd Line EngineerAmersham/Hybrid (3-4 days Office based)Up to £38k + BenefitsThis client is a well established Solutions provider that works across four primary sectors: Construction, Retail & Hospitality, SMEs, and Education. With over two decades of experience, they provide a full spectrum of technology services, from consultancy and design to...
-
2nd Line Support Engineer
1 month ago
Amersham, United Kingdom Reboot Recruit Full time2nd Line EngineerAmersham/Hybrid (3-4 days Office based)Up to £38k + BenefitsThis client is a well established Solutions provider that works across four primary sectors: Construction, Retail & Hospitality, SMEs, and Education. With over two decades of experience, they provide a full spectrum of technology services, from consultancy and design to...
-
2nd Line Support Engineer
1 month ago
Amersham, United Kingdom Reboot Recruit Full time2nd Line EngineerAmersham/Hybrid (3-4 days Office based)Up to £38k + BenefitsThis client is a well established Solutions provider that works across four primary sectors: Construction, Retail & Hospitality, SMEs, and Education. With over two decades of experience, they provide a full spectrum of technology services, from consultancy and design to...
-
2nd Line Support Engineer
1 month ago
Amersham, United Kingdom Reboot Recruit Full time2nd Line Engineer Amersham/Hybrid (3-4 days Office based) Up to £38k + Benefits This client is a well established Solutions provider that works across four primary sectors: Construction, Retail & Hospitality, SMEs, and Education. With over two decades of experience, they provide a full spectrum of technology services, from consultancy and design to...
-
2nd Line Support Engineer
1 month ago
Amersham, United Kingdom Reboot Recruit Full time2nd Line Engineer Amersham/Hybrid (3-4 days Office based) Up to £38k + Benefits This client is a well established Solutions provider that works across four primary sectors: Construction, Retail & Hospitality, SMEs, and Education. With over two decades of experience, they provide a full spectrum of technology services, from consultancy and design to...
-
2nd Line Engineer
2 weeks ago
Amersham, United Kingdom Reboot Recruit Ltd Full time2nd Line Engineer Amersham/Hybrid (3-4 days Office based) Up to £40,000 About the Company: With more than 20 years of experience offerring a full range of technology services from consultancy and design to implementation and ongoing management and support our client provides managed and professional services into Four Key sectors; Construction, Retail &...
-
2nd Line Engineer
3 weeks ago
Amersham, United Kingdom CV-Library Full time2nd Line Engineer Amersham/Hybrid (3-4 days Office based) Up to £40,000 About the Company: With more than 20 years of experience offerring a full range of technology services from consultancy and design to implementation and ongoing management and support our client provides managed and professional services into Four Key sectors; Construction,...
-
2nd Line Support Engineer
3 weeks ago
High Wycombe, Buckinghamshire, United Kingdom 100% IT Recruitment Ltd Full time €30,000An industry leading organisation in the sporting world, with a fantastic reputation and awesome working culture, are looking for a 2nd Line IT Support Engineer to join their IT dept near High Wycombe, Buckinghamshire About the Role You will be the first point of contact for all IT Support issues for internal and external users in the UK. The majority of...
-
1st Line Support
22 hours ago
Amersham, United Kingdom CV-Library Full timeJob Title: 1st Line Support Engineer Location: Amersham, UK Salary: £26,000 per annum About the Role: My client are seeking a motivated and customer-focused 1st Line Support Engineer to join our dynamic team in Amersham. This role offers an excellent opportunity to build upon your existing IT support experience within a fast-paced Managed Service...
-
1st Line Support
7 hours ago
Amersham, United Kingdom ALLEGIANCE TECHNOLOGY LTD Full timeJob Title: 1st Line Support EngineerLocation: Amersham, UKSalary: £26,000 per annumAbout the Role:My client are seeking a motivated and customer-focused 1st Line Support Engineer to join our dynamic team in Amersham. This role offers an excellent opportunity to build upon your existing IT support experience within a fast-paced Managed Service Provider (MSP)...
-
IT Solutions Specialist- 1st/2nd Line
6 months ago
Amersham, United Kingdom Radiometer Full timeIn our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating...
-
1st Line Support Engineer
2 weeks ago
Milton Keynes, Buckinghamshire, United Kingdom Ekco Full timeABOUT THE ROLE As a First Contact Resolution Engineer, you are a cut above the typical 1st Line Engineer. Working from our Milton Keynes HQ, you will be part of a blended team of experienced engineers (1st Line, FCR, 2nd Line). You will be encouraged to follow through on technical issues, as you look to grow your skills and learn more about the varied...
-
1st Line Support Engineer
2 weeks ago
Milton Keynes, Buckinghamshire, United Kingdom Ekco Full timeABOUT THE ROLE As a First Contact Resolution Engineer, you are a cut above the typical 1st Line Engineer. Working from our Milton Keynes HQ, you will be part of a blended team of experienced engineers (1st Line, FCR, 2nd Line). You will be encouraged to follow through on technical issues, as you look to grow your skills and learn more about the varied...
-
Information Technology Support Engineer
3 weeks ago
Milton Keynes, Buckinghamshire, United Kingdom Allegiance Group Full time €22,000 - €35,000IT Support Engineer Milton Keynes £A Microsoft Partner who has an incredible reputation both within the Tech world and with their staff are on the lookout for a new team member due to new client wins and expansion! This is a great chance to join a business which will allow you to undertake a mixture of project and support duties from day one. You will...