Member Experience Manager
7 days ago
If you are a passionate and result-driven leader with a commitment to delivering exceptional member experiences, we would love to hear from you. Join us in making a transformative impact on the lives of our members About Us: At Fitness First, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness. We are looking for a dedicated and dynamic Member Experience Manager to join our team and ensure every member has a 5- star experience. Job Purpose: As the Member Experience Manager, your role is to deliver a consistent 5-star member experience by utilising and optimising company tools to support members in achieving their goals. You will enhance the member journey, prioritise their goals, and improve member retention. In the absence of the General Manager and other Heads of Departments, you will take on Duty Manager responsibilities, ensuring operational standards, health & safety, and the commercial performance of the club. Key Responsibilities: Member Experience: Lead the team to create a consistent 5-star member experience throughout the club. Utilise key data to personalise the member experience. Interact with every member at every touch point with purpose and care. Provide instant feedback to team members who do not offer exceptional service. Take accountability for the Brand Standards document, focusing on cleanliness, vibe, and operational standards. Plan and action ‘call drives’ to reach out to priority member groups. Maintain regular communication with new starters, at-risk members, and those who have booked onboarding sessions. Member Retention: Manage and optimise all attrition tools, coaching, and delivering throughout the wider team. Ensure professional management of member feedback. Team Training and Development: Provide comprehensive training to the team to deliver exceptional service. Ensure team adherence to company policies and procedures. Retail Management: Manage and position retail and stock in line with the business ‘Stock Planogram’ sheet. Duty Management: Ensure a great welcome to every member at every opportunity. Provide an excellent joiner experience and tour for every guest. Steer members to group exercise (GX) classes and book 1-1 sessions. Maintain high standards of cleanliness and hygiene in the club. Lead on the safety of the club, ensuring compliance with all regulations. Ensure all staff are clear on their responsibilities and tasks per shift. Deliver duty management with 100% consistency, including opening/closing duties and compliance. What’s in it for you: Bonus Scheme: Competitive bonus structure based on club performance and individual KPIs. Benefit Portal: Access to a comprehensive benefits portal offering significant discounts on various products and services. Health and Wellness: Complimentary gym membership for you and discount for family member. Professional Development: Opportunities for ongoing professional development and career advancement.
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Member Experience Director
5 days ago
St Albans, Hertfordshire, United Kingdom Fitness First Full timeAbout UsAt Fitness First, we are passionate about health and wellness, and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and wellness.Job PurposeAs the Member Experience Manager, your role is to deliver a consistent 5-star member...
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Member Experience Director
6 days ago
St Albans, Hertfordshire, United Kingdom Fitness First Full timeAbout UsAt Fitness First, we are passionate about health and wellness, and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and wellness.Job PurposeAs the Member Experience Manager, your role is to deliver a consistent 5-star member...
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Member Experience Manager
2 days ago
St Albans, United Kingdom Fitness First Full timeMember Experience Manager - St Albans Club, St Albans If you are a passionate and result-driven leader with a commitment to delivering exceptional member experiences, we would love to hear from you. Join us in making a transformative impact on the lives of our members! About Us: At Fitness First, we are passionate about health and fitness and its...
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Customer Experience Manager
1 day ago
St Albans, Hertfordshire, United Kingdom Crest Nicholson plc Full timeAbout the Role:Crest Nicholson plc is seeking a skilled Customer Experience Manager to join our team. As a key member of our customer service team, you will play a vital role in ensuring our customers have an exceptional experience with our homes and communities.Key Responsibilities:Showcase our thoughtfully-designed homes to customers after they're built,...
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Customer Experience Manager
23 hours ago
St Albans, Hertfordshire, United Kingdom Crest Nicholson plc Full timeAbout the Role:Crest Nicholson plc is seeking a skilled Customer Experience Manager to join our team. As a key member of our customer service team, you will play a vital role in ensuring our customers have an exceptional experience with our homes and communities.Key Responsibilities:Showcase our thoughtfully-designed homes to customers after they're built,...
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Customer Experience Manager
5 days ago
St Albans, Hertfordshire, United Kingdom Crest Nicholson plc Full timeAbout the Role:Crest Nicholson plc is seeking a skilled Customer Experience Manager to join our team. As a key member of our customer service team, you will play a vital role in ensuring our customers have an exceptional experience with our homes and communities.Key Responsibilities:Deliver exceptional customer service by visiting homeowners in their new...
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Customer Experience Manager
5 days ago
St Albans, Hertfordshire, United Kingdom Crest Nicholson plc Full timeAbout the Role:Crest Nicholson plc is seeking a skilled Customer Experience Manager to join our team. As a key member of our customer service team, you will play a vital role in ensuring our customers have an exceptional experience with our homes and communities.Key Responsibilities:Deliver exceptional customer service by visiting homeowners in their new...
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Customer Experience Manager
5 days ago
St Albans, Hertfordshire, United Kingdom Crest Nicholson PLC Full timeAbout the RoleCrest Nicholson PLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Manager. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and shaping our service standards.Key ResponsibilitiesDevelop and maintain strong...
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Customer Experience Manager
4 days ago
St Albans, Hertfordshire, United Kingdom Crest Nicholson PLC Full timeAbout the RoleCrest Nicholson PLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Manager. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and shaping our service standards.Key ResponsibilitiesDevelop and maintain strong...
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Team Member
3 months ago
St Albans, United Kingdom itsu Full timescope of the role Start as a Team Member and earn up to **£12.00** per hour, _including an hourly bonus_* _and **NO zero hours contracts!** As a Team Member, you will be **working in one of our beautiful kitchens**, you do not need any previous experience, **we will teach you everything! Even more, if you want to grow, **itsu is the right place for you...
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Team Member
3 months ago
St Albans, United Kingdom Pret - St Albans, St Peter's Street Full time**Team Member, Location** **Full-time only** **£10.80 to £12.05 an hour** We are looking for enthusiastic Front of House and Kitchen Team Members who are passionate about preparing delicious products and delivering great customer service as part of a team. We have the following positions available right now: - Full-time - Shifts are spread over 5 days...
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Team Member
3 months ago
St Albans, United Kingdom Pret - St Albans, St Peter's Street Full time**Team Member, Location** **£10.80 - £12.05 an hour** We are looking for enthusiastic Front of House and Kitchen Team Members who are passionate about preparing delicious products and delivering great customer service as part of a team at ! We have the following positions available right now: - Full-time - Shifts are spread over 5 days from Monday to...
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Customer Experience Coordinator
6 days ago
St Albans, Hertfordshire, United Kingdom The Restaurant Hub Full timeAbout The Restaurant HubThe Restaurant Hub is a unique retail environment that brings together a collection of diverse brands from our Boparan Restaurant Group portfolio. Our Hubs are made up of some of our much-loved brands, offering a little something for everyone.Our MissionWe pride ourselves in delivering exceptional service and standards to our...
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Customer Experience Coordinator
5 days ago
St Albans, Hertfordshire, United Kingdom The Restaurant Hub Full timeAbout The Restaurant HubThe Restaurant Hub is a unique retail environment that brings together a collection of diverse brands from our Boparan Restaurant Group portfolio. Our Hubs are made up of some of our much-loved brands, offering a little something for everyone.Our MissionWe pride ourselves in delivering exceptional service and standards to our...
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Team Member
3 months ago
St Albans, United Kingdom Pret - St Albans, St Peter's Street Full time**Team Member, Location (please amend)** **£10.80 an hour** **Full time position** We are looking for enthusiastic Front of House and Kitchen Team Members who are passionate about preparing delicious products and delivering great customer service as part of a team. We have the following positions available right now: - Full-time - Shifts are spread...
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Assistant Store Manager
5 days ago
St Albans, Hertfordshire, United Kingdom The White Company Full timeAbout The White CompanyAt The White Company, we're dedicated to providing exceptional quality and value to our customers. Our mission is to create a unique shopping experience that sets us apart from the rest.Job SummaryWe're seeking an experienced Assistant Store Manager to join our team. As a key member of our store leadership, you'll be responsible for...
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Assistant Store Manager
6 days ago
St Albans, Hertfordshire, United Kingdom The White Company Full timeAbout The White CompanyAt The White Company, we're dedicated to providing exceptional quality and value to our customers. Our mission is to create a unique shopping experience that sets us apart from the rest.Job SummaryWe're seeking an experienced Assistant Store Manager to join our team. As a key member of our store leadership, you'll be responsible for...
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Team Member
13 hours ago
St Albans, United Kingdom Pret - Hertfordshire AREA Full timeTeam Member, Location ST Albans £11.60 an hourWe are looking for enthusiastic Front of House andKitchen Team Members who are passionate about preparing delicious products anddelivering great customer service as part of a team.We have the following positions available rightnow:Full-time - Shifts are spread over 5 days fromMonday to Sunday. Shift hours...
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Team Member
3 months ago
St Albans, United Kingdom Megan's - St Albans Full time**Team Member** Based at the heart of our neighbourhoods, Megan’s at the Old Bell (St Albans) is a truly all-day dining restaurant, serving up delicious food from sunny places. **Team Member** at Megan’s create magical experiences for our guests, no matter the occasion. Let your personality shine through and make our guests _(& their dogs) _days. Our...
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Assistant Store Manager
3 days ago
St Albans, United Kingdom The White Company Full timeAbout the RoleWe are seeking an experienced and motivated Assistant Store Manager to join our team at The White Company. As a key member of our store management team, you will play a vital role in driving sales, achieving business objectives, and delivering exceptional customer service.Key ResponsibilitiesSupport the Store Manager in achieving budget sales...