Customer Experience Manager

2 days ago


St Albans, Hertfordshire, United Kingdom Crest Nicholson plc Full time

About the Role:

Crest Nicholson plc is seeking a skilled Customer Experience Manager to join our team. As a key member of our customer service team, you will play a vital role in ensuring our customers have an exceptional experience with our homes and communities.

Key Responsibilities:

  • Showcase our thoughtfully-designed homes to customers after they're built, highlighting features such as flexible living and energy efficiency.
  • Visit customers once they've moved in to ensure they are satisfied and address any concerns they may have.
  • Build and foster strong relationships with customers, internal stakeholders, and external partners.

Requirements:

  • Knowledge of the homebuilding industry is desirable but not essential, as training will be provided.
  • A natural ability to build and maintain relationships with customers and internal stakeholders.

Benefits and Package:

  • Competitive salaries and bonus schemes.
  • Company car or allowance.
  • Share save scheme.
  • Private pension.
  • Private healthcare and cash plan options.
  • 28 days' annual leave.
  • Retail discounts.

About Us:

Crest Nicholson plc is a leading developer of quality homes and thriving, sustainable communities. We strive to create appealing and well-connected communities where people and nature can thrive.



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