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Receptionist, Gynaecology, WRH
4 months ago
Job summary
We are looking for an enthusiastic, friendly and efficient Receptionist to join our team based on the Emergency Gynaecology Assessment Unit/Gynaecology Inpatient Unit.
We provide a high-quality, 24:7 gynaecology and early pregnancy emergency service for women across Worcestershire, alongside an inpatient unit for elective surgery. We have a friendly and skilled nursing team and work closely with the medics to provide these services. This is an interesting, varied and often fast-paced unit and the role can be both emotionally demanding and hugely rewarding.
We are keen to find someone who is personable, kind and able to put people at ease when they attend the unit. You will need excellent communication skills to engage with patients and colleagues. You will need the ability to work as part of the team and the ability to work under pressure to flexibly support the Gynaecology team. You will need previous administrative experience, preferably within a hospital, good organisational and IT skills, ability to prioritise and initiative to work unsupervised when necessary.
Gynaecology services at Worcestershire Acute Hospitals NHS Trust are offered across our three hospital sites; Worcestershire Royal Hospital, Kidderminster Treatment Centre and The Alexandra Hospital, Redditch.
This post will be based at Worcestershire Royal Hospital and consideration will be given to full or part time hours although you will need a flexible approach to working shift patterns.
Main duties of the job
To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with Information Governance guidance
To provide administrative and clerical support to the clinical and nursing staff within gynaecology services
To ensure the availability of accurate patient records and documentation as per Trust policies and procedures
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
Best services for local people Best experience of care and best outcomes for our patients Best use of resources Best peopleBetter never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
Key Duties:
To provide a reception service, handling initial enquiries, gathering basic information and taking initial action within defined protocols to assist in resolving any queries
To keep staff informed of admissions and discharges, and to ensure queries from other members of staff and members of the public are dealt with appropriately either in person or on the telephone
To receive general telephone calls, recording messages and responding to initial enquiries, referring the call to the relevant member of staff, as appropriate. To make telephone calls on behalf of the Nursing/Medical team as directed
To assist in admitting and discharging patients using manual and computerised systems
To prepare documentation for planned clinics
To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request
To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval
To arrange transport between departments and to destinations outside the hospital, as required
To assist with housekeeping duties within ward/department
To maintain effective communication with ward clerk / clerical team assistant colleagues within the department
To provide relief cover within the Directorate undertaking any duties within the scope of the ward clerk / clerical team assistant role
Arrange follow up appointments for patients prior to discharge
Ensure that patient case notes are available, creating temporary notes whilst original notes are located
Maintain case notes in a tidy manner, filing results and other patient documents in accordance with Trust policy, including admission and discharge of patients
Facilitate the prompt collection of data by liaison with the clinical coding department
Assisting junior doctors with administrative tasks such as form completion and audits
Provide general clerical support such as photocopying, typing, opening and sending post
Stock and equipment ordering and monitoring, stationary orders, personnel administration, arranging repairs
To assist in the booking of Bank and Agency staff under the supervision of the Ward Manager / Bleep holder.
General Duties:
To ensure the confidentiality of all patient information and Trust business
To comply with all Trust Policies and Procedures
In accordance with the Trust's Health and Safety Policy, the postholder must take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions at work
The postholder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace
To report any accidents, untoward incidents and complaints in accordance with risk management and Trust policy
To create and maintain positive working relationships with colleagues and other staff within the workplace
To act always in a manner which will promote a professional and good image of the ward/department
To respond appropriately to clinical emergencies as directed by the nurse in charge
Be involved in team meetings, taking notes for distribution
Contribute to unit reports by providing data as requested by the Nurse Manager/Matron
Contribute to staff information bulletins
To contribute / to participate in any initiatives to improve the quality of service to patients.
Person Specification
Qualifications
Essential
Educated to GCSE Grade C, including English and Maths NVQ3 or equivalent qualification in relevant subject Knowledge of administration and/or office procedures Willing to undertake personal development
Knowledge and skills
Essential
Proficient keyboard skills Computer literate with an ability to navigate around various systems and software packages including MS Office, Outlook, the internet and databases Ability to work effectively in a team and under direction on routine tasks without the need for supervision, prioritising and managing workload Able to use own initiative
Desirable
Previous experience using eRostering and iProc
Personal Qualities
Essential
Good time management Able to apply a practical problem solving approach in everyday situations Demonstrates confidential and effective written and verbal communication skills, with the Ability to empathise, be supportive and sensitive to the needs of others Demonstrates an awareness of diversity in the workplace. Demonstrates an enthusiastic and flexible approach Demonstrates excellent customer care and telephone skills Ability to apply attention to detail Self-motivated Demonstrates an enthusiastic and flexible approach to work days and hours
Experience
Essential
Previous NHS experience in a similar role Previous experience of working within an administrative service/customer service environment Previous knowledge or experience of working in an office and/or customer care environment, undertaking administrative duties