X-ray Receptionist Radiology, Wrh

7 months ago

Worcester, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

**Key Duties**: Responsible for the registration of patients who attend for examination, using the Radiology Information System (RIS) to check patient data accordance with department protocols, where necessary updating such information (including updating the Trust PAS) Staff will check that the examinations have not been done elsewhere in the Trust. Complying with IR (ME)R regulations as advised by the Office Manager. They are Responsible for alerting clinical staff with regards to any patient alarms as indicated on RIS or advised by the patient or referrer. Liaising with diagnostic rooms in cases of delays or sudden peaks in patient arrivals.

Ascertaining the needs of patients and visitors and taking appropriate action, such as advising on waiting times and how to obtain results of examinations. Ensuring that the post is open and distributed promptly and any stationery delivered is signed for only when checks are made that the order is relevant to the department Ensuring that all paper referrals received are entered onto RIS in a timely fashion prior to the appointment letter being sent and preferable on the day received. Checking for electronic requests (ICE) for ward patients and ensuring these are accepted promptly and flagged with the relevant clinical team. Outpatient and GP referrals are added to Waiting List or Request Lists as per departmental processes for each modality.

Clearing any orders in the ICE deferred to ensure patients are seen promptly. Dealing with telephone and reception queries from patients, staff and General Practitioners. This may include advice regarding preparation for special examinations and taking details for cancellations and ensuring they are acted upon and RIS is updated accordingly. Reviewing SMS text (Envoy) and dealing with any cancelled or rebooked appropriately.

Also reviewing other responses and contacting patients to clarify. Ensuring all text messages are marked completed as they are dealt with. Assisting relatives in locating patients whereabouts by using RIS and Patient Administration System (OASIS) but ensuring that patient confidentiality is maintained. Updating RIS system when notified of patients that have died and flagging any outstanding booked or waiting to be booked appointments.

Taking contact telephone numbers for SMS reminders from patients who attend and asking GP walk-in patients if they are happy to participate. Amending OASIS with details of contact numbers Ensuring that the reception is adequately staffed and informing the Office Manager of any problems. Attend and contribute to staff meetings. Being flexible and assisting the team of receptionists in covering all areas during leave/sickness.

**Appointments**: To make simple/non-complex appointments appropriate to their urgency/priority, ensuring patients are seen in chronological order. To book and co-ordinate patient appointments for investigations and liaise with other departments for combined appointments. To effectively liaise with other department managers and other multidisciplinary colleagues. Dealing with electronic orders for one stop clinics, making sure they are allocated the appropriate appointment date and time in readiness for the patient to attend.

Ensure DNA (nonattendances) notifications are sent to referrer promptly after checking pt data and ensuring appointment letter have been sent correctly. Ensuring that any urgent (or Cancer) patient is offered another appointment via telephone contact to establish if the appointment is still required. Change appointments if requested and ensure the CRIS system is updated detailing reason for cancellation. Ensuring that any electronic or paper diaries are also updated.

Ensure Appointment rooms are not overbooked except where there is prior agreement. Scanning in any clinical paperwork requested by the clinical team. Also arranging to scan in letters and other patient information against the correct patient and exam event. Referrals: To ensuring all referral forms and appointments are dealt with effectively, recognising trends and proposing action required to effect change On receipt of a referral into the Radiology Department, check the CRIS to see if patient is already registered; if there is any doubt that it is the same patient or any data is missing check details with patient or GP or refer to office manager.

**General Responsibilities**: To ensure all documents for reception/appointments office are completed in a timely and efficiently manner and filed accurately. Staff are required to demonstrate a wide range of problem solving skills involving allocation and prioritising of work load. To promote excellent working relations in order to deliver a high quality service. Ensure that confidential waste is dealt with daily and appropriately.

At all times adopt a flexible, positive and energetic approach to work so that the Services of the Department of Radiology are promoted.. To be familiar with and adhere to Trust and departmen

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