Clerical Officer
4 weeks ago
Job summary
This busy specialty is seeking an enthusiastic, motivated person who can offer excellent administrative support to assist in the smooth running of the endoscopy booking office.
The endoscopy administrative assistant will have responsibility for administrative duties within the endoscopy booking office and reception area. The post holder will be responsible for ensuring an optimum level of efficient clerical support to the department in a timely and accurate manner.
Administrative experience including previous booking and/or appointment experience would be beneficial. Working knowledge of using Microsoft Office applications, an understanding of data protection and maintaining strict confidentiality in the healthcare setting are all essential, together with excellent organisational and communication skills, flexibility, good time management and the ability to work as part of a team.
Main duties of the job
The successful post holder will work closely with managers and staff at all levels to help develop and maintain a high quality booking and scheduling service for the Endoscopy Unit.
The Booking and Scheduling office manage Outpatient and Inpatient Endoscopy appointments across The Shrewsbury and Telford Hospital NHS Trust. The successful candidate will have specific areas of responsibility, including waiting list management and elective rescheduling, as well as dealing with and responding to enquiries from patients and staff.
The post involves providing face to face reception cover on a rotational basis.
About us
The post holder will be working within the busy Booking and Scheduling office based at William Farr House, however the successful candidate will be required to travel and work at both The Royal Shrewsbury Hospital and Princess Royal Hospital in Telford on a rotational basis.
The Shrewsbury and Telford Hospital NHS Trust can offer yougreat career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns we have state of the art facilities, supportive friendly teams and excellent professional development opportunities.
Job description
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack.
Person Specification
Qualifications
Essential
4 GCSE's (Grades 9 - 4) or equivalent including Maths and English
Desirable
Working towards NVQ in Business Admin or Customer services
Experience
Essential
Experience of customer Care General office processes experience Knowledge of software programs Knowledge of Microsoft Office packages eg PowerPoint, Word, Excel and other IT skills acquired through training and practical experience
Desirable
Knowledge of PAS systems Experience of NHS working practices Previous office experience Extensive experience of electronic scheduling SEMA Helix/Care Flow
Skills and knowledge
Essential
High standard of grammar and spelling Understanding of confidentiality/ data protection issues.-
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