Customer Service Advisor

4 weeks ago

Kingston upon Thames, United Kingdom Foundever Full time

Apply today

Customer Service Advisor - Kingston

Req ID#: 207493

Kingston, UK, Kingston, GB

Customer Service Advisor - Kingston

Operations

Go Further with Foundever™

Are you ready to move your career forward? At Foundever™ you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

What do we do?

At Foundever, we work with clients across a multitude of industries such as, retail, health care, hospitality, catering, sports, office, government and many others. Foundever securely connects brands with their customers 9 million times daily in +60 languages. Our global footprint makes us one of the few true global players in the industry.

If this really interests you and are attracted in pushing yourself to a great earning potential, then please, apply now and our Recruitment Team will be more than happy to speak with you.

What we need from you?

Good communication skills: the ability to clearly and effectively communicate with customers both written and verbally in English and German IT skills: the ability to work with different software at the same time and Windows systems Active listening skills: the ability to attentively listen to customers and understand their needs and concerns Problem-solving skills: the ability to quickly identify and resolve customer issues or complaints Empathy: the ability to understand and relate to the customer's perspective Patience: the ability to remain calm and composed Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions

What we offer you in return?

Onsite or hybrid positions (must be able to reliably commute to Kingston) Paid training Industry Leading development opportunities – 80% of our Team manager and above positions are hired internally Weekly coaching and engagement with your manager and team Casual dress code Pension Scheme Perks at work

Our location

Our office is based in the heart of Kingston town which offers a bustling market town, on the banks of the River Thames, plenty of shops and options for lunch in restaurants or cafes. We are close to main public transport links (only five minutes walking from Train & Bus Station).

We are a multilingual hub who specialise in languages. Each person in our organisation brings a unique set of skills, backgrounds and cultures. Our success lies in our diversity, and our differences are our strength.

We are a happy, bright and airy office, with a casual dress code making us all feel at ease and at home We have regular engagement activities throughout the year to reward you for your hard work and it’s a great opportunity to meet new people.

What are you waiting for? Create your best moments at Foundever.

Creativity, Commitment, Connection at Foundever™

Everyone's Welcome

Foundever™ s an equal opportunity employer. We value our diversity and we’re committed to making Foundever™ a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Foundever™ and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.


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