Repairs and Customer Service Advisor

2 weeks ago


Kingston upon Thames, Greater London, United Kingdom Chisholm Hunter Full time

Customer Service & Repairs Advisor - Permanent - Kingston upon Thames


Chisholm Hunter is one of the UK's
multiple award-winning jewellers supplying luxury
jewellery and Swiss timepieces to our clients since 1857.

We are a family run business,
passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is 'A Cut Above'.

Our mission is to create
lasting memories with our exceptional products and customer experience. We are looking for someone who is
passionate for success, and shares our values which includes
Teamwork, Excellence, and Celebrating achievements
We are looking for a
Customer Service & Repairs Advisor to be based in our
Kingston upon Thames Store. Come and join our growing CH family

Customer Service & Repairs Advisor - Job Responsibilities

  • Support the branch management team, review and analyse store performance in repairs and special orders targets
  • Assisting management team with opening and closing the branch when required and ensuring adherence to company security policies therein
  • Ensuring that merchandising and visual window displays are maintained to a high standard and in line with seasonal campaigns
  • Taking charge of stock control including supervising all goods in and out of the branch and preparing the stock totes for dispatch
  • Taking charge of customer calls for repairs and Special Orders and processing these accordingly
  • Establish and maintain productive working relationships within the team with the purpose of contributing to the overall positive atmosphere within the store
  • Management of all other administrative duties as required for the branch
  • Maintaining a high level of 'Cut Above' customer service by opening each interactions with a natural approach, putting the customer at ease and building a relationship.

Customer Service & Repairs Advisor - Person Specification

  • Experience in a commerciallyfocused (preferably retail) Administrator role
  • Experience with customerservice
  • Strong administration and organisation skills
  • Skilled in Microsoft Office suite
  • Analytical thinker, with a flair for reporting
  • Eager to learn and build on your retail and product knowledge
  • The ability to work as part of a team and use your own initiative
  • Fantastic communication and organisation skills

Benefits

  • Bonus scheme
  • Excellent career development opportunities and a clear development path
  • Accredited industry training and qualifications (fullyfunded)
  • 29 days holiday per year plus your Birthday off (prorata)
  • Company life assurance of three times your salary for all colleagues
  • Generous staff discounts
  • Colleague incentives (cash rewards, show tickets, overnight stays, and more)
  • Meritocratic environment where hardwork is rewarded

Job Types:
Full-time, Permanent

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Life insurance
  • Onsite parking
  • Profit sharing
  • Referral programme
  • Store discount
  • Wellness programme

Schedule:

  • Day shift

Supplemental pay types:

  • Bonus scheme
  • Loyalty bonus

Ability to commute/relocate:

  • Kingston upon Thames,

Greater London:
reliably commute or plan to relocate before starting work (preferred)

Experience:

  • Jewellery and/or
Watch Sales: 1 year (preferred)
- retail administration: 1 year (preferred)

Work Location:
One location

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