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Customer Service Advisor

4 months ago

Kingston upon Thames, United Kingdom Axis Europe Full time

**Reference Number**

Ref-20189

**Location**

Kingston

**Contract Type**

Part-Time Permanent

**Closing Date**

16/04/2023

**Role**:
We have an opportunity for a Customer Service Advisor to join our team in Kingston. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels.

**Key Responsibilities**:

- Deal with inbound calls from residents and/or social housing provider in relation to repair works; including raising new jobs, appointments scheduling and existing works updates.
- Adhere to call handling procedures, Axis policies and operation processes in order to ensure "First Class" service is delivered at all times.
- Use IT systems to raise new repairs, book in and rearrange appointments for customers and/or clients whilst on the phone.
- Liaise with clients, Axis operatives, managers, staff and sub-contractors in order to provide updates to works and resolving repairs issues.

**Requirements**:

- Previous experience in call centre environment, dealing with high volumes of calls (desirable)
- First time customer service face to face, via the phone or writing
- Excellent communication skills
- Ability to prioritize tasks

**Other Key Information**:

- Working hours 1pm-5pm Monday-Friday

**Benefits**:

- 22 days annual leave which increases with length of service
- Pension
- Perkbox rewards
- Long service rewards
- Volunteering days

**About Us**:
Axis has experienced continual growth since it’s establishment in 1986, we’re not aiming to be the biggest service provider, however we do intend to be the best. We work with some of the UK’s largest building owners, landlords, facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.

We are a value led business, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. We are proud to be an equal opportunity workplace and embrace diversity above all.