Medical Secretary and Administrator
1 month ago
Job summary
The Ivy Medical Group are looking for a part time Medical Secretary / Administrator to join our team.
The Practice is open from 08:00-18:30 Monday-Friday.
Experience in customer services, administration and working in a healthcare setting as a medical secretary is ESSENTIAL.
Main duties of the job
To be responsible forundertaking a wide range of secretarial and administrative duties and theprovision of administrative support to the multidisciplinary team.
Duties can include, but arenot limited to, the processing of information (electronic and hard copy) in atimely manner, liaising with multidisciplinary team members and externalagencies such as secondary care and community service providers in accordancewith current policies, including the use of the electronic referral service(ERS).
About us
The practice is a friendly, supportive practice serving a population of around 7000 patients in a lovely rural village.
Committed to providing outstanding care, offering the very best, courteous, accessible, and responsive services to all of our patients, families and carers.
We offer
A comprehensive induction programme
4 weeks annual leave (pro rata) plus bank holidays
No weekend or Bank Holiday work
NHS Pension scheme
Continuous training
NHS Smartcard supplied
On site parking
Job description
Job responsibilities
Thefollowing are the core responsibilities of the Medical Secretary/Administrator. There may be,on occasion, a requirement to carry out other tasks; this will be dependentupon factors such as workload and staffing levels:
a. Typing letters, reports and associateddocumentation as required
b. Liaising with external agencies such ashospitals and community services, ensuring referrals are processed efficiently
c. Managing all enquires in an effectivemanner
d. Maintaining an accurate referralsdatabase
e. Actioning all incoming email
f. Processing calling letters as requested
g. Scanning of patient related documentationand attaching scanned documents to patients healthcare records
h. Inputting data into the patientshealthcare records as necessary
j. Processing requests for information, SAR, insurance/solicitors letters and DVLA forms
k. Clinically coding data on SystmOne
l. Answering incoming phone calls,transferring calls or dealing with the callers request appropriately.
m. Managing all administrative queries asnecessary
n. Carrying out system searches asrequested
o. Maintaining a clean, tidy, effectiveworking area at all times
p. Supporting all clinical staff with generaladministrative tasks as requested
In addition to the primary responsibilities,the Medical Secretary may be requested to:
a.Partakein audit as directed by the audit lead
b.Producemeeting agendas and record the minutes of meetings
c.Supportreception staff, providing cover during staff absences
Complete opening and closing procedures inaccordance with the duty rota
Person Specification
Experience
Essential
Experience of working with the general public Experience of administrative duties Experience of working in a healthcare setting as a medical secretary
Personal qualities
Essential
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
Qualifications
Essential
Educated to GCSE level or equivalent
Desirable
GCSE Mathematics and English (C or above) NVQ Level 2 in Health and Social Care
Other requirements
Essential
Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check
Skills
Essential
Excellent communication skills (written and oral) Strong IT skills, including audio typing Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure
Desirable
EMIS/ SystemOne/Vision user skills-
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