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Civil/Parking Enforcement Officer

2 months ago


Cambridge, United Kingdom OCS Group Full time

You will work on a varied, rolling rota carrying out effective patrols of on and off-street parking areas within Cambridge to ensure compliance with parking restrictions.

You will be working Monday to Sunday, 07:00 to 23:30, 40 hours per week, on a permanent, full-time basis.
Part time hours are alsoavailable; if shortlisted for an interview please discuss availability duringthe interview.

The main duties and responsibilities of the role are to:

• Ensure patrols are carried out efficiently and effectively

• Issue penalty charge notices to any vehicle parked against restriction and record verbal warnings issued to motorists

• Report any defects with signs or lines

• Ensure parking equipment is working correctly and report defects promptly

• Ensure enquiries from members of the public are dealt with promptly and politely

• Act as ambassadors for the Council, undertaking any other tasks as directed

To be successful in the role you will need:

• Previous customer service experience in a demanding environment such as a hospitality or call centre environment (desirable)

• Previous experience within civil enforcement/ parking or a security environment (desirable)

• The ability to follow instructions and to work within a closely managed operation

• This job requires the ability to ride a bicycle in various weather condition

• The ability to remain calm during conflict and tense situations, and a polite, credible and confident approach when dealing with members of the public

• A willingness to work outside in all weathers and the ability to walk 10 miles per shift

• A flexible approach to working hours