Parking Enforcement Officer

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom OCS Group Full time
Parking Enforcement Officer

Join OCS Group as a Parking Enforcement Officer and contribute to maintaining the integrity of Cambridge's parking system. As a key member of our team, you will be responsible for ensuring compliance with parking restrictions, issuing penalty charge notices, and reporting defects with signs or lines.

Main Responsibilities:
  • Carry out effective patrols of on and off-street parking areas to ensure compliance with parking restrictions.
  • Issue penalty charge notices to vehicles parked against restrictions and record verbal warnings issued to motorists.
  • Report any defects with signs or lines to ensure the parking system operates smoothly.
  • Ensure parking equipment is working correctly and report defects promptly.
  • Provide excellent customer service to members of the public, responding to enquiries and resolving issues in a polite and professional manner.
Requirements:
  • Previous customer service experience in a demanding environment, such as hospitality or a call centre.
  • Previous experience in civil enforcement, parking, or a security environment.
  • Ability to follow instructions and work within a closely managed operation.
  • Capacity to ride a bicycle in various weather conditions.
  • Ability to remain calm in conflict situations and provide a polite, credible, and confident approach when dealing with members of the public.
  • Willingness to work outside in all weathers and ability to walk 10 miles per shift.
  • Flexible approach to working hours.
Working Hours:

This role is for 40 hours a week on a shift basis, working 5 days out of 7 from Monday to Sunday. The earliest start time is 7am and the latest finish is 10.30pm. Part-time hours are also available.



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