Customer Experience Leader

1 month ago


Cardiff, United Kingdom Sky Full time

Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.

Join us as a Customer Experience Leader in our contact centre and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.
 

What you’ll do :
- hours per week Flexible across Monday - Sunday 
 - Engage, motivate and inspire your team to give their best. 
- Provide guidance and support whenever needed. 
- Help your team to have the best conversations with customers. 
- Put the customer service at the heart of everything you do. 
- Take pride in seeing them flourish.
 

What you’ll bring:
- Demonstrate a proven ability to motivate, empower, coach and develop people. 
- Track record of leading large teams in a contact centre environment or similar.
- Enjoy a sense of ownership. 
- Be comfortable in working to and delivering on your own KPI’s.


The Benefits: 
There’s a reason people can’t stop talking about  #LifeAtSky . Our great range of benefits really are something special, here are just a few:
- Free Sky Q, for the TV you love all in one place
- Discounted Mobile and broadband
- Bonus incentives
- We offer a range of benefits to support you in all areas of your finances, health and lifestyle, such as, a generous pension plan, healthcare, sharesave and discounts to over 800 retailers.


Where you’ll work: 

Sky Cardiff

Capital Quarter No4, Tyndall Street, Cardiff, CF10 4BZ



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