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IT Helpdesk Officer
3 months ago
We are currently looking for an IT Helpdesk Officers to join our IT department on a full time permanent basis.
The successful candidate will join a small but essential team that provides support to the Southbank centre IT Users covering all areas of IT.
The Helpdesk is an essential part of the Infrastructure & Operations team currently embarking on a programme of upgrades that will provide opportunities to be involved in the implementation and ongoing support.
The successful candidate will work across a variety of responsibilities which includes but are not limited to:
Log and respond to incidents and requests from IT service users efficiently and in a timely manner. Keep IT service users informed of the progress of their call and on resolution, confirm resolution with the user, and if they agree, close the incident. Report potential user training needs to the IT line manager where repeated requests for software assistance have been requested. Where qualified and approved, provide basic user training for specific IT services, especially where this aids the resolution of an incident or prevents a future incident from occurring. Assist in monitoring trends in incidents and requests reported and notify the IT Infrastructure Lead of any adverse trends detected for further investigation.To learn more about this role please download the attached job description.
