IT Helpdesk Officer

5 months ago


London, United Kingdom Southbank Centre Full time

We are currently looking for 2 IT Helpdesk Officers to join our IT department on a full time permanent basis.

The Helpdesk is an essential part of the Infrastructure & Operations team currently embarking on a programme of upgrades that will provide opportunities to be involved in the implementation and ongoing support.
- Log and respond to incidents and requests from IT service users efficiently and in a timely manner.
- Keep IT service users informed of the progress of their call and on resolution, confirm resolution with the user, and if they agree, close the incident.
- Report potential user training needs to the IT line manager where repeated requests for software assistance have been requested. Where qualified and approved, provide basic user training for specific IT services, especially where this aids the resolution of an incident or prevents a future incident from occurring.
- Assist in monitoring trends in incidents and requests reported and notify the IT Infrastructure Lead of any adverse trends detected for further investigation.

**To learn more about this role please download the attached job description.**

By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.
- If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role._

**Southbank Centre**

The Southbank Centre is Europes largest arts centre and one of the UKs top five visitor attractions, occupying an 11-acre site that sits in the midst of Londons most vibrant cultural quarter on the South Bank of the Thames.

Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.

The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation.

**Our Artistic Mission**

The Southbank Centre exists to provide great artistic experiences for everyone. Through art, we invite our visitors to enjoy shared cultural encounters together. To gaze. To listen. To be moved. To discover a new idea or a new perspective. We are proud that for the last 70 years, the performances and exhibitions here have moved millions. We have provided a home for art and for artists. A community centred on art, where everyone, no matter their job, helps make the experience.

**At the Southbank Centre we believe in**:
**Creating welcoming spaces**
- Because upholding respect, safety and belonging is at the heart of vibrant teams and communities.
- This means us all taking responsibility for shaping and protecting a kind, compassionate and inclusive environment for others.

**Making wonderful experiences together**
- Because we all contribute to amazing artistic moments at the Southbank Centre.
- This means us all understanding and valuing the different parts we play in creating enjoyment and success.

**Sparking new thinking**
- Because different views and thought-provoking conversations inspire innovation, learning and growth.
- This means everyone having a desire to learn and being open to evaluating how they think and work.

**Benefits & Perks**:

- A min 5% pension contribution (going up to 8% depending on employee contribution), from day 1 of employment.
- 28 days annual leave, plus bank holidays
- Enhanced sick pay
- Enhanced family leave benefits
- Up to 30% discounts at onsite retail, food and beverage vendors
- Staff ticket offers for SC events
- Free entry to Hayward Gallery
- Free/discounted entry with other reciprocal organisations
- Free staff yoga
- Season ticket loan


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