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Tusker Insurance Operation Manager
3 months ago
Description
JOB TITLE: Insurance Operations Manager
SALARY: £42,120
LOCATION(S): Watford
HOURS : Full-time
WORKING PATTERN : Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at one of our Watford sites. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained.
About this Opportunity
Responsible for the daily management of the Insurance Operations team, ensuring team KPIs are managed effectively and day to day activity is manage efficiently.
Coach a high performing team by; developing our people, focusing on their strengths, maximising and nurturing their talent, ensuring the highest quality and standard of service is delivered to our drivers and our customers. Constantly reviewing and improving the ways in which we work
Monitor weekly and monthly supplier and team key performance measures
Provide training and guidance to internal and external partners.
Gain consensus from internal and external stakeholders to introduce operational changes and innovation
Propose and implement improvements to systems and processes to drive productivity and reduce costs where appropriate.
Maintain and enhance customer service through continuous improvements in processes, deliverables and new services
Manage suppliers and relationships ensuring suppliers are providing the required level of service provision.
Identifying and proposing process changes and implementing these as appropriate
About us
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.
Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for more information
What you’ll need
Pro-actively manage and challenge Tusker’s Insurance related providers including its Insurer, Accident Management, Credit Hire, and Diminution on the operational costs for delivering the services including the cost of claims, ULR performance, third party capture.
Identify opportunities and deliver solutions to enhance existing services and develop new products for Tusker.
Responsibility for all Operational Claims Management processes and trend reporting including FNOL, Vehicle Off Road, Repair Network, Relief Vehicle, Licence Checking, Credit Hire, Diminution.
To ensure the team answer calls and emails and manage tasks and cases within required KPI,
Ensure Downtime management cases, relief vehicles, licence checks and any other team activity is dealt with efficiently and within agreed SLA, relief vehicles 1elink worksheets, downtime
Develop and enhance processes that relate to Insurance operations service delivery and the customer journey
Identify opportunities and deliver solutions to enhance existing services and develop new products for Tusker.
Be the subject matter expert for Insurance operations related topics within the Tusker business and act as the escalation point and deciding manager for escalated topics.
And any experience of these would be really useful
Strong personal leadership qualities, experienced with team management, and supplier relationship management and process development.
Experience with insurance or vehicles repairs desirable but not required
Ability to present results and recommend enhancements to inter-departmental.
Demonstrable experience in delivering process change experience across teams.
A confident level of IT literacy; with a robust knowledge of Excel, Word, PowerPoint and industry specific systems.
Tenacity and track record to see tasks through to successful completion and to bring colleagues along the journey.
Ability to work to tight deadlines and demanding targets
Strong attention to detail with an excellent customer service ethos
Personal presence and credibility; demonstrating enthusiasm and self-motivation
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
28 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch.
We’d love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
