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Team Administrator

3 months ago

Worcester, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full time

Job summary

An excellent opportunity has arisen to join our busy admin NeighbourhoodMental Health Team. We are seeking an experienced administratorto provide support to the clinical team at Studdert Kennedy House, Worcester,WR1 2AE

Applicants require a level 3 qualification in a Business Administrationsubject. Alternatively you must haveconsiderable recent NHS administration experience and a level 2 in analternative subject and be expected to complete an administrationqualification.

This is a part time post working hours. Working schedule to be confirmed.

An ability to work flexibly using yourown initiative and to be a pro-active team member is essential. You must havevery good organisational skills and be an effective communicator. The work is interesting and varied and fulltraining will be provided.

Shortlisted candidates will berequired to undertake an additional assessment as part of the selectionprocess.

Main duties of the job

You willbe part of the busy admin team, supporting the Neighbourhood Mental HealthTeam.

You willundertake a vital role in the running of the community mental health functionproviding all aspects of admin support including minuting of meetings, telephoneduties, dictation, processing clinic letters, generic inbox management, receptioncover when necessary, appointment booking and generic office duties. The role will include contact with patients,carers, professionals (internal and external) and colleagues daily.

As well asbeing part of the Neighbourhood Mental Health admin team, you will act as amember of the wider admin function providing support and cover when required,liaising regularly with the clinical team and actioning daily admin tasks. You are required to have a high level oforganisational skills and not only be able to be self-motivated but be a teamplayer.

The ability toprioritise a busy workload and work flexibly to meet demand are essentialrequirements of the role as well as a good customer service focus, when dealingwith internal and external enquires.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

27 days leave plus bank holidays, increasing up to 33 days with long service

Generous NHS pension and enhanced pay when you work unsocial hours

Flexible and agile working opportunities

Great maternity, paternity, and adoption support

Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)

Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes

Health and wellbeing opportunities

If you would like to know more, please visit our careers website.

Job description

Job responsibilities

Administration duties specific to the role.

Providing support as required typing, data input, scanning,telephone cover, generic inbox management, liaison with patients andcolleagues, appointment and diary management, maintaining accurate records, minutingof team meetings, day to day supervision of admin colleagues and problemsolving.

The role may require contact with distressed and anxious patients; youwill be provided with training and support to enable you to manage potentiallychallenging situations.

For fulldetails of the duties and criteria for the role please refer to the jobdescription and person specification attached.

Person Specification

Qualifications

Essential

Educated to academic Level 3 ( A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 ( GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Experience

Essential

Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Desirable

Previous relevant NHS experience Minute taking experience

Knowledge

Essential

Working knowledge of Microsoft packages Knowledge of office procedures Understanding of the confidential nature of the post

Additional Criteria

Essential

Professional manner Willingness to commit to continuing professional development and undertake relevant training as required Tact and discretion when dealing with confidential information

Desirable

Ability to meet the travel requirements of the role

Skills & Abilities

Essential

General office skills, including filing, scanning, photocopying etc. Ability to be supportive to others Ability to be polite and firm when dealing with difficult, impatient or upset people Ability to communicate effectively and clearly in both written and verbal formats Ability to prioritise a busy workload effectively and able to work to strict deadlines