Client Support Manager

1 month ago

London, United Kingdom Visa Full time
Job Description

Visa Money Movement Solutions (MMS) Global Accounts Group focuses on the top global revenue generating accounts across the suite of products and solutions.  Our mission is to provide exceptional support to this portfolio of clients and to bring them new market-leading offerings that create tremendous value and delight end consumer users as well as meet clear areas of demand for payment and related services across money movement.  The team will introduce innovative technologies to enable and secure Visa money movement transactions around the globe.  To affect this transformational support effort, we are looking for individuals who are enthusiastic about our customers bringing innovation and delivering truly differentiated user experiences for their specific marketplaces.   Successful execution of this role will be achieved through a combination of excellent communication skills, payments and delivery knowledge, and a passion for taking Visa’s rapidly expanding money movement offerings to this key set of clients. 

Responsibilities:

An Account Service Manager (also known as a Customer Success Manager) is responsible for assisting in the management of relationships with specific key clients for Visa Money Movement Solutions. They ensure that clients are satisfied with the products or services they receive and work to improve upon any areas of dissatisfaction. Their duties typically include managing or assisting in the management of a portfolio of global accounts, achieving high revenue targets, building relationships, and addressing and resolving any complaints and queries.

An Account Service Manager has a wide range of responsibilities:

  • will maintain and strengthen client relationships and often serve as the primary point of contact for clients, coordinating with various departments to ensure client needs are met.
  • Grow accounts by identifying new business opportunities and upselling or cross-selling products or services.
  • Support contract negotiations, ensuring terms are mutually beneficial and meet both the clients' and the company's needs.
  • Play a crucial role in client retention by ensuring clients are satisfied with the services they receive and resolving any issues that may arise.
  • Assist in the develop strategies to improve client services, drive sales growth, and manage client portfolios effectively.
  • Create or leverage reports to track progress, analyze performance, and inform future strategies.
  • Work closely with the sales, marketing, and product teams to ensure the company is meeting the account's needs and expectations.

Qualifications

• Experience in sales, customer service, or a related role in the financial services industry.
• Effective communication and people skills are essential to be able to build relationships with clients, negotiate contracts, and collaborate with internal teams.
• Exceptionally good critical thinking skills needed to address any issues that arise with client accounts.
• good understanding of the Visa’s money movement products or services would be beneficial.
• Must be initiative-taking, detail-oriented, and organized. Candidate must be able to manage their time effectively and prioritize tasks.
• Familiar with or eager to learn specific software or technologies, e.g., CRM software.
• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.



Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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