1st Line Helpdesk Engineer

3 months ago

Brighton, United Kingdom Ingenio Technologies Full time
JobDescription
Weare seeking a motivated and enthusiastic individual for a 1st LineHelpdesk Support position in our dynamic Managed Service Provider(MSP). This role is perfect for those embarking on their IT careerjourney or aiming to solidify their foundational technical skills.With a focus on providing firstlevel support this position is aninvaluable opportunity to learn grow and develop in thefastevolving world of technology. If you have a passion for IT acustomerfirst mindset and a desire to develop your technicalknowledge we would love to hear fromyou.
CoreFunctions andResponsibilities
Provideinitial support for common software and hardware issues includingbasic troubleshooting.Handle incoming clientcalls and emails ensuring a friendly and professional customerexperience.Accurately log and manage supporttickets in the system.Escalate complextechnical issues to 2nd Line Support teams asneeded.Collaborate with team members toensure effective resolution of clientqueries.Contribute to the knowledge base bydocumenting common problems andsolutions.
ClientInteraction andCommunication
Deliverclear and userfriendly assistance to clients many of whom maypossess limited technicalknowledge.Demonstrate patience understandingand a positive attitude in all clientinteractions.Effectively communicatetechnical information in a nontechnicalmanner.
Documentationand KnowledgeManagement
Maintainaccurate records of client interactions and resolutions in thesupport ticket system.Ensure cleardocumentation of processes and solutions for futurereference.
ProfessionalDevelopment
Engagein ongoing learning opportunities to enhance technical skills andcustomer service abilities.Participate intraining sessions and workshops to stay updated with the latesttechnologies and bestpractices.
Experienceand SkillRequirements
Althoughno formal IT work experience is required you will need ademonstrable interest in IT such as a personal homelabThis role would be suitable for recent ITgraduates selftaught Tech enthusiasts.or a relatable technicalroleBasic understanding of common operatingsystems networking concepts and officesoftware.Excellent communication andproblemsolving skills.Eagerness to learn andadapt in a fastpaced environment.Note: ifyou do not have any technical experience then please see ourapprenticeshiproles.
CompanyCulture andBenefits
Workin a supportive and learningfocused environment ideal for personaland professional growth.Benefit from a rangeof perks including health schemes flexible working options and afriendly office atmosphere.Participate inregular team events and activitiesfosteringa collaborative and enjoyable workculture.
Benefits
25Days holiday bank holidays.Access tocomprehensive training programs with a focus on continuous learningand development.One day of homeworking perweek to support worklife balance.Privatecashback health scheme after probation.Useof pool vehicle for workrelatedtasks.Comfortable working environment withergonomic chairs and electric standingdesks.Beantocup coffee machine andcomplimentary soft drinks.Free ample onsitecar parking.Proximity to public transport:10 minutes walk to train and busstops.Subsidised EV chargingpoints.Enjoyable summer and winter companyparties.Regular scheduled onetoones andannual performance reviews.Mileage allowancefor travelrelated tasks.JobRequirements
Thisrole is an outstanding opportunity for someone with a genuinepassion for technology looking to start or grow their career in ITsupport. Whether youve built your own home lab experimented withdifferent software or are simply enthusiastic about technology yourhandson experience could be the perfect foundation for this role.Join us and be part of a company where your enthusiasm skills andcustomercentric approach will be valued andnurtured.
Ifyoure ready to take the first step in your IT career with a companythat values growth learning and a positive team environment applynow to join our team as a 1st Line Helpdesk Supportengineer
Noteto recruiters: we will not respond to recruitment agenciesenquiring or trying to fill thispost.

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