1st Line Customer Support
6 months ago
Overview:
Join our vibrant Customer Support Team and become the face (or voice) of our company, engaging with customers from around the globe. As a 1st Line Customer Support Consultant, you'll be the first point of contact for any issues customers encounter with our VAT products, providing swift solutions. Whether you're troubleshooting VAT compliance issues or lending a supportive ear, your enthusiastic attitude and exceptional customer service skills will drive your success.
You will go beyond customer assistance—you'll collaborate with other teams to identify areas for improvement, implement new releases and upgrades, and contribute to our company's growth. Don't worry if you're not already a VAT expert; we offer comprehensive training to get you up to speed.
If you have experience with customer service and a background in problem-solving, this is the perfect opportunity for you With your friendly attitude and can-do approach, you'll thrive in our energetic, team-oriented environment.
- You will deliver exceptional service to our customers by promptly handling their inquiries and requests through multiple channels
- You will help our business navigate VAT registration and filing processes with ease
- Resolve customer issues and find creative solutions to complex problems
- Utilise our ticketing system to track inbound cases
- Act with curiosity to find opportunities to improve our processes and services
Qualifications:
- We welcome individuals who seek solutions
- Build rapport quickly.
- Consistently strive to improve performance
- Attentive and compassionate communicator
- Able to resolve customer needs
- Proven troubleshooting skills
- Demonstrate eagerness and capacity to learn
- Good team player
- Systematically evaluates options in terms of consequences.
- Consistent and accurate in carrying out responsibilities to a successful conclusion.
LI-IW1
LI-Hybrid
About Avalara:
We’re Avalara. We’re defining the relationship between tax and tech.
We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.
Last year, we became a billion-dollar business_,_ and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.
We’ve been different from day one. Join us, and your career will be too.
**EEO Statement
-
1st Line IT Support Analyst
6 months ago
Brighton, United Kingdom Vero Screening Full time**1st Line IT Support Analyst** **What we do** A key part of the recruitment and onboarding process for our clients, employment screening is a complex and ever-changing discipline with both a global and local dimension. It's about helping our clients manage their exposure to risk, protect their reputation and embed a positive working environment and...
-
1st Line Helpdesk Consultant
6 months ago
Brighton, United Kingdom Trident Full time**Job Location**: Office based - Brighton (this is not a remote working role) **Job Type**: Permanent **Job Ref**:1st Line Helpdesk Consultant** **Driving License**: A full UK driving license is not required but is desirable **Reports To**: Helpdesk Manager Trident, a leading MSP (Managed Service Provider) based in the South East, seeks a driven and...
-
Technology Applications Support Specialist
1 week ago
Brighton, Brighton and Hove, United Kingdom BIMM Institute Full timeAt BIMM Institute, we're seeking a skilled Technology Applications Support Specialist to join our team. This pivotal role plays a central part in ensuring the seamless operation of our technology applications.This position involves providing exceptional support, troubleshooting, and training to students and staff, empowering them to utilise our technology...
-
Technology Support Specialist
3 days ago
Brighton, Brighton and Hove, United Kingdom BIMM Institute Full timeAbout the RoleThe Local Technology Support Administrator will play a crucial role in maintaining the technical customer service experience on our campus.As the successful candidate, you will take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues.You will provide remote and deskside...
-
Technical Support Specialist
1 week ago
Brighton, Brighton and Hove, United Kingdom Endeavour Recruitment Solutions Full timeJob OverviewEndeavour Recruitment Solutions is seeking an experienced Service Desk Analyst to join their team in Brighton. This role requires a customer-focused individual who can provide technical support at 1st and 2nd line.Key ResponsibilitiesMaintain computer stations and software.Windows Desktop O/S, SQL, Office 365, and Networking – Switches,...
-
Technology Applications Advisor
4 months ago
Brighton, United Kingdom BIMM Institute Full timeTechnology Applications Advisor At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking...
-
Customer Support Administrator
6 months ago
Brighton, United Kingdom Pensions Regulator Full time**Details**: **Reference number**: - 279278**Salary**: - £22,165- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- R&O - 13 (Administrator)**Contract type**: - Permanent**Business area**: - TPR - Frontline Regulation**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible...
-
Local Technology Support Administrator
4 months ago
Brighton, United Kingdom BIMM Institute Full timeLocal Technology Support Administrator Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with...
-
Customer Support Executive
4 weeks ago
Brighton, United Kingdom BrightLocal Ltd Full timeThis is an exciting opportunity for an experienced & autonomous individual, looking to develop their career within a highly successful, growing tech company.Due to BrightLocal’s continued growth we’re looking for two Customer Support Executive's to help us to deliver our next phase of growth.Your role is to be responsible for:Supporting our customers...
-
Line Chef
2 months ago
Brighton, United Kingdom Pho Full timeJoin the Phomily! Working at Pho is more than a job, it’s a career. We are currently looking for a Line Chef who shares the same passions that we do – delicious meals created from fresh ingredients and building fantastic kitchen teams! What we offer our Line • A fantastic environment to drive your career forward • Apprenticeship opportunities ...
-
Compliance Expert UK Market Advisory
1 week ago
Brighton, Brighton and Hove, United Kingdom AMEX Full timeAbout the RoleAs a Compliance Expert, you will be responsible for supporting the Compliance Manager and the UK Market Compliance Officer (MCO) in leading the Compliance function in the UK. Your primary focus will be on co-ordinating regulatory compliance for all lines of business operated by different legal entities within this market.Key...
-
Service Desk Technician
1 week ago
Brighton, Brighton and Hove, United Kingdom Endeavour Recruitment Solutions Full timeAs a seasoned Service Desk Analyst, you will play a crucial role in supporting a busy client in Brighton. You will be responsible for providing technical support at 1st and 2nd line, ensuring that all issues are resolved efficiently and effectively.The ideal candidate will have a strong understanding of desktop, server, and LAN support, as well as excellent...
-
Information Services Support Worker
6 months ago
Brighton, United Kingdom Macmillan Cancer Support Full time**Permanent** **Part-time 25 hours - Monday - Friday 09:30 am - 15:00 pm** **Location - Based on site in the Macmillan Horizon Centre, Brighton East Sussex** **Salary Range - £23,000 - £26,000** **About us** At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find...
-
Customer Support Administrator
4 weeks ago
Brighton, United Kingdom CV-Library Full timeThis role as a Customer Support Administrator involves providing high-quality customer service and administrative support in a public sector setting. The ideal candidate will be able to handle queries, provide information, and ensure smooth operations within the Customer Service Department. Client Details Our client is a well-established public sector...
-
Customer Service Representative
1 month ago
Brighton, Brighton and Hove, United Kingdom Ashtons Hospital Pharmacy Services Limited Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Ashtons Hospital Pharmacy Services Limited. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a seamless experience.Key ResponsibilitiesProvide first-line support...
-
Customer Assistant
6 months ago
Brighton, United Kingdom M&S Full time**Summary** Cafe Customer Assistant **All the details** **This is a temporary vacancy for 12 hours per week.** **Work Pattern**: Week 1 Sunday 11:00-15:00 Wednesday 09:00-13:00 Saturday 09:00-13:00 Week 2 Sunday 09:30-16:00 Tuesday 11:00-17:30 Due to the nature of this role which requires operating machinery, you will need to be over 18. **Purpose** -...
-
Customer Assistant
6 months ago
Brighton, United Kingdom M&S Full time**Summary** Cafe Customer Assistant **All the details** **This is a temporary vacancy working 12 hours per week.** **Work Pattern**: Week 1 Sunday 11:00-15:00 Wednesday 10:00-14:00 Saturday 10:00-14:00 Week 2 Sunday 11:00-17:30 Wednesday 10:30-17:00 Due to the nature of this role which requires operating machinery, you will need to be over...
-
Customer Support Administrator
5 months ago
Brighton, United Kingdom Yolk Recruitment Full time**Customer Support Administrator - Brighton** **The opportunity** Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a large and forward-thinking regulatory body. We are supporting them to recruit a Customer Support Administrator for a permanent position. This is a Hybrid role, with the requirement to be in the office once a...
-
Customer Support Administrator
6 months ago
Brighton, United Kingdom Page-Hired Full time**Customer Support Administrator Brighton** - A competitive salary - A quarterly bonus - 24 days of paid holiday, increasing by 1 day for every 2 years of service. - A dynamic and supportive company culture. - Opportunities for professional growth and development. **The Key responsibilities for a Customer Support administrator** - Provide exceptional client...
-
Customer Service Representative
6 months ago
Brighton, United Kingdom Pensions Regulator Full time**Details**: **Reference number**: - 308313**Salary**: - £24,762- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- R&O 12 - Lead Administrator**Contract type**: - Fixed Term**Length of employment**: - 12 Months**Business area**: - TPR - Frontline Regulation**Type of role**: - Contact Centre**Working...