Estates Helpdesk Operative
7 months ago
To assist in the running of the Estates helpdesk, including provision of an Efficient and comprehensive administrative/secretarial service to the Estates managers, maintaining confidentiality at all times. The role holder is expected to work largely unsupervised, using their own initiative and be able to plan and co-ordinate multiple tasks. A key element of the role is customer care and maintaining strong relationships with all stakeholders.
Maintain the operation of the helpdesk, raising and closing work orders.
Act as point of contact for staff to report absence / sickness and submit the daily reports accordingly.
Liaise with in house maintenance staff to ensure all work is carried out, and work orders signed off in a timely manner.
Run monthly reports on outstanding work orders and individual staff productivity.
Input data and review electronic diary to monitor all annual leave.
Ability to empathise and offer reassurance when dealing with upset/angry staff/property tenants.
Assist Estates managers with audits / surveys. Compiling data to create and develop and maintain accurate Excel spreadsheets.
Monitor office consumables
Provide support to Estates colleagues throughout the Trust.
Ensure that visitors / contactors are appropriately signed in and inducted, providing information and assistance as appropriate.
To ensure that any issues that may affect service delivery are reported to the Estates Managers.
Any other duties in line with the grade and scope of the post
Sussex Community NHS Foundation Trust (SCFT) is the largest community healthcare provider in Sussex.
Over 8,400 full time, part time and bank staff members
Medical, nursing and therapeutic care provided to over 10,000 children and adults a day
July 2018 Care Quality Commission (CQC) rating of ‘Good’ with ‘Outstanding’ features
Flexible working patterns offered across all services
Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
Accredited Level 3 Disability Confident Leader
To undertake a range of administrative/secretarial and coordination tasks for the Estates managers and maintain effective functionality of the estate’s helpdesk.
Act as initial point of contact for the Trust on Estates services matters.
Action enquiries appropriately using own initiative within scope of delegated authority referring to an appropriate Manager when necessary.
Provide professional accurate information to the Estates management team and Trust Managers as requested.
To develop an effective filing system for Estate’s information, property records, service contracts, service information etc. in both hard copy and electronically. Review and update on a regular basis, suggesting and implementing system improvements where appropriate.
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Estates Helpdesk Operative
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Brighton, United Kingdom Sussex Community NHS Foundation Trust Full timeTo undertake a range of administrative/secretarial and coordination tasks for the Estates managers and maintain effective functionality of the estates helpdesk. Act as initial point of contact for the Trust on Estates services matters. Action enquiries appropriately using own initiative within scope of delegated authority referring to an appropriate Manager...
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Estates Helpdesk Administrator
1 day ago
Brighton, United Kingdom Sussex Community NHS Foundation Trust Full timeTo co-ordinate the running of the Estates helpdesk, including provision of an Efficient and comprehensive administrative/secretarial service to the Estates managers, maintaining confidentiality at all times. The role holder is expected to work largely unsupervised, using their own initiative and to able to plan and co-ordinate multiple tasks. A key...
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Estates Helpdesk Administrator
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Brighton, United Kingdom Sussex Community NHS Foundation Trust Full timeTo co-ordinate the running of the Estates helpdesk, including provision of an Efficient and comprehensive administrative/secretarial service to the Estates managers, maintaining confidentiality at all times. The role holder is expected to work largely unsupervised, using their own initiative and to able to plan and co-ordinate multiple tasks. A key element...
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