Estates Helpdesk Operative

5 months ago


Brighton, United Kingdom Sussex Community NHS Foundation Trust Full time

To assist in the running of the Estates helpdesk, including provision of an Efficient and comprehensive administrative/secretarial service to the Estates managers, maintaining confidentiality at all times. The role holder is expected to work largely unsupervised, using their own initiative and be able to plan and co-ordinate multiple tasks. A key element of the role is customer care and maintaining strong relationships with all stakeholders.

Maintain the operation of the helpdesk, raising and closing work orders.

Act as point of contact for staff to report absence / sickness and submit the daily reports accordingly.

Liaise with in house maintenance staff to ensure all work is carried out, and work orders signed off in a timely manner.

Run monthly reports on outstanding work orders and individual staff productivity.

Input data and review electronic diary to monitor all annual leave.

Ability to empathise and offer reassurance when dealing with upset/angry staff/property tenants.

Assist Estates managers with audits / surveys. Compiling data to create and develop and maintain accurate Excel spreadsheets.

Monitor office consumables

Provide support to Estates colleagues throughout the Trust.

Ensure that visitors / contactors are appropriately signed in and inducted, providing information and assistance as appropriate.

To ensure that any issues that may affect service delivery are reported to the Estates Managers.

Any other duties in line with the grade and scope of the post

Sussex Community NHS Foundation Trust (SCFT) is the largest community healthcare provider in Sussex.

Over 8,400 full time, part time and bank staff members

Medical, nursing and therapeutic care provided to over 10,000 children and adults a day

July 2018 Care Quality Commission (CQC) rating of ‘Good’ with ‘Outstanding’ features

Flexible working patterns offered across all services

Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks

Accredited Level 3 Disability Confident Leader

To undertake a range of administrative/secretarial and coordination tasks for the Estates managers and maintain effective functionality of the estate’s helpdesk.

Act as initial point of contact for the Trust on Estates services matters.

Action enquiries appropriately using own initiative within scope of delegated authority referring to an appropriate Manager when necessary.

Provide professional accurate information to the Estates management team and Trust Managers as requested.

To develop an effective filing system for Estate’s information, property records, service contracts, service information etc. in both hard copy and electronically. Review and update on a regular basis, suggesting and implementing system improvements where appropriate.



  • Brighton, United Kingdom Sussex Community NHS Foundation Trust Full time

    To undertake a range of administrative/secretarial and coordination tasks for the Estates managers and maintain effective functionality of the estates helpdesk. Act as initial point of contact for the Trust on Estates services matters. Action enquiries appropriately using own initiative within scope of delegated authority referring to an appropriate Manager...


  • Brighton, United Kingdom Trident Full time

    **Job Location**: Office based - Brighton (this is not a remote working role) **Job Type**: Permanent **Job Ref**:1st Line Helpdesk Consultant** **Driving License**: A full UK driving license is not required but is desirable **Reports To**: Helpdesk Manager Trident, a leading MSP (Managed Service Provider) based in the South East, seeks a driven and...


  • Brighton, Brighton and Hove, United Kingdom University Hospitals Sussex NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled Estate Operations Manager - Mechanical Services to join our team at University Hospitals Sussex NHS Foundation Trust. The successful candidate will be responsible for managing our estate operational and maintenance service, ensuring it is safe, efficient, and cost-effective.Main ResponsibilitiesManage the...


  • Brighton, Brighton and Hove, United Kingdom University of Sussex Full time

    Director of Estates, Facilities and Commercial ServicesThe University of Sussex is seeking a highly experienced leader to provide strategic direction and operational management for its estate and facilities. This critical role will support the delivery of the University's academic ambitions and exceptional student, staff, and visitor experience.The...


  • Brighton, Brighton and Hove, United Kingdom University of Sussex Full time

    Director of Estates and FacilitiesThe University of Sussex is seeking a highly experienced Director of Estates and Facilities to lead the strategic development and operational management of its estate and associated facilities management and commercial services.This is a critical role that will support the realisation of our new strategy 'Sussex 2035:...

  • Chief Estate Officer

    3 weeks ago


    Brighton, Brighton and Hove, United Kingdom University of Sussex Full time

    About the RoleThe University of Sussex seeks a strategic leader to oversee its estate and facilities management, ensuring a world-class physical environment to support academic ambitions and exceptional student, staff, and visitor experience.Key ResponsibilitiesProvide strategic leadership and operational management for the University's estate and associated...


  • Brighton, United Kingdom NHS Full time

    Job DescriptionJob Title: Electrical Estates ManagerThe post holder will be responsible for managing a timely, safe, efficient, and cost-effective estates operational and maintenance service. This will involve line management responsibilities for operational electrical trade, specialist technicians, charge hands, and supervisors within the Estates...


  • Brighton, United Kingdom Sussex Community NHS Foundation Trust Full time

    Job summary To lead on and manage, strategically and operationally on Hard FM services including: Planned Preventative Maintenance Reactive repairs and maintenance Remedial works Minor works/small projects Capital projects Electro-Medical Engineering (EME) and medical devices The Assistant Director of Estates takes leadership responsibility for the...

  • Trainee Estate Agent

    5 months ago


    Brighton, United Kingdom Connells Group Full time

    At **Fox & Sons**, part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent **to go out as a **Lettings Viewer **and conduct **viewings **for our lettings team in branch in **Brighton on a Fixed Term Contract.** **A quick look at the role** In this role you will be helping potential buyers by carrying out viewings and...


  • Brighton, Brighton and Hove, United Kingdom Brighton and Sussex Medical School Full time

    About the RoleThe Brighton and Sussex Medical School is seeking a highly experienced and strategic leader to oversee its estates and facilities management. This role is critical in providing operational management and strategic leadership for the University's estate and all associated facilities management and commercial services.The successful candidate...


  • Brighton, Brighton and Hove, United Kingdom University Hospitals Sussex NHS Foundation Trust Full time

    Job OverviewThe position of Mechanical Estates Manager at University Hospitals Sussex NHS Foundation Trust is a critical role that requires a skilled professional to manage the estates operational and maintenance service. The successful candidate will be responsible for ensuring a timely, safe, efficient, and cost-effective service.Main Duties of the JobKey...

  • Service Desk Operator

    6 months ago


    Brighton, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    3. Prioritise support requests and schedule them to the most appropriate member of senior teams. 4. Accurately log all details for each request on the helpdesk system. 5. Supports other helpdesk team members to resolve requests. 6. Ensure outstanding requests are followed up and closed in accordance with UH SUSSEX standards. 7. Keep up to date with changes...

  • Estate Agent Trainee

    1 month ago


    Brighton, Brighton and Hove, United Kingdom Fox & Sons Full time

    Trainee Estate AgentAt Fox & Sons, part of the Connells Group, we're seeking a highly motivated Trainee Estate Agent to join our team as a Lettings Viewer. This role involves conducting viewings and assisting with queries in a professional and efficient manner.A quick look at the roleIn this position, you'll be helping potential buyers by carrying out...

  • Trainee Estate Agent

    5 months ago


    Brighton, United Kingdom Fox & Sons Full time

    Trainee Estate Agent At Fox & Sons , part of the Connells Group, we're looking for a highly motivated Trainee Estate Agent to go out as a Lettings Viewer and conduct viewings for our lettings team in branch in Brighton on a Fixed Term Contract. A quick look at the role In this role you will be helping potential buyers by carrying out...


  • Brighton, Brighton and Hove, United Kingdom Connells Group Full time

    Job Title: Senior Estate AgentAbout the Role:We are seeking a highly motivated Senior Estate Agent to join our residential sales team in Brighton. As a Senior Sales Negotiator, you will be responsible for marketing properties and liaising with local branch networks on Select listings and sales, while maintaining the highest level of customer service.Key...


  • Brighton, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    Advert - Communications Operative / Switchboard Operator (Brighton) 22.5 hours per week - Night Shifts. The Shift pattern is variable to cover a 24hr service over 7 days a week. Band 3 - £ 22,816 - 24,336 (pro rata) per annum. Plus, weekends and unsocial hour’s enhancements. The Switchboards are based at the Royal Sussex County Hospital, Brighton, and...


  • Brighton, United Kingdom CV-Library Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. About The Role We are recruiting a Workplace Experience Coordinator to join the team located in Brighton. The successful candidate will provide a professional, engaging and interactive first point of contact for the building...


  • Brighton, Brighton and Hove, United Kingdom University Hospitals Sussex NHS Foundation Trust Full time

    About This RoleAs an Electrical Estates Manager at University Hospitals Sussex NHS Foundation Trust, you will be responsible for leading a team of engineers to ensure the timely, safe, efficient, and cost-effective delivery of estates operational and maintenance services.Main ResponsibilitiesManage engineering (Electrical) services for the Trust, ensuring...


  • Brighton, Brighton and Hove, United Kingdom University of Sussex Full time

    Job DescriptionThe University of Sussex is seeking a highly experienced and strategic leader to join its Estates, Facilities and Commercial Services Division as Director of Estates, Facilities and Commercial Services.The successful candidate will provide leadership and operational management for the University's estate and all associated facilities...


  • Brighton, East Sussex, United Kingdom NHS Full time

    The post holder will be expected to manage a timely, safe, efficient and cost-effective estates operational and maintenance service. Responsible to the Deputy Head of Estates with line management responsibility for all operational Electrical , trade, specialist technicians, charge hands and supervisors, working within the Estates Department.The post holder...