Technology Applications Specialist

6 days ago

Brighton, Brighton and Hove, United Kingdom BIMM Institute Full time
About the Role

We are seeking a highly skilled Technology Applications Advisor to join our team at BIMM Institute. As a key member of our technology team, you will play a vital role in ensuring the seamless operation of our technology applications.

Key Responsibilities
  • Manage the technology applications helpdesk at 1st and 2nd line levels, ensuring all BAU issues are logged and tracked efficiently.
  • Deliver top-notch 1st and 2nd line remote support to both students and staff, resolving issues promptly and effectively.
  • Collaborate with the Technology Applications Supervisor and Head of Technology Applications to manage helpdesk tickets, escalating when necessary to meet agreed SLAs.
  • Assist in delivering training sessions, promoting awareness and understanding of relevant processes, procedures, and policies.
  • Conduct 1st line reviews of the technology applications health monitoring system, ensuring all systems are running optimally.
  • Maintain excellent verbal and written communication with stakeholders, ensuring their needs are met with professionalism and care.
  • Collaborate with 3rd party vendors when necessary to resolve issues and enhance our technology services.
Requirements
  • Proven experience providing 1st and 2nd line support for technology applications, with a solid understanding of Student Information Systems.
  • A perfect balance of technical skills and customer service abilities, with a calm, patient, and personable manner.
  • Ability to listen to requestors' needs and communicate solutions effectively, both verbally and in writing.
  • Experience in delivering training sessions and supporting users in understanding technology applications.
  • Skilled in managing a helpdesk ticket queue in a fast-paced environment, prioritising tasks to meet business needs.
  • Understanding of data management and data health principles.
  • Strong communication skills within a support team, ensuring accessibility for all users.
  • Demonstrate honesty and integrity through ownership and accountability of tasks.

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