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Campus Technology Support Specialist
2 months ago
Position:
Campus Technology Support Specialist
Location:
Brighton
Compensation:
£23,920 - £27,040 based on experience
Employment Type:
Permanent - Full Time
Are you enthusiastic about delivering outstanding technical assistance in a vibrant educational setting? BIMM University is on the lookout for a committed Campus Technology Support Specialist to become part of our team and guarantee the efficient functioning of technology services throughout our institution.
If you are a tech-oriented problem solver with superb customer service abilities, we would like to connect with you.Role Overview:
In the capacity of the Campus Technology Support Specialist, you will be instrumental in upholding the technical customer service experience within our institution.
Your responsibilities will include managing helpdesk inquiries and providing both remote and on-site support for students and staff, ensuring the uninterrupted operation of technology services, and empowering our community to fully utilize the available resources.
Key Responsibilities:
- Assume responsibility for the helpdesk ticket management process at both 1st and 2nd line levels, ensuring timely resolution of technical challenges.
- Deliver remote and on-site support across campus facilities, assisting students and staff with their technological requirements.
- Work closely with the Regional Technology Supervisor to manage helpdesk tickets effectively and adhere to service level agreements.
- Oversee the creation and deactivation of staff accounts, ensuring precise record-keeping and compliance with security protocols.
- Procure and maintain accurate documentation of campus technology assets, including device configurations and deployments.
- Collaborate with Technology Operations Managers and Technology Development Managers to implement changes to campus infrastructure efficiently.
- Maintain effective communication with Campus Deans and Faculty Deans to ensure service quality.
- Foster positive relationships with stakeholders and collaborate with third-party vendors as necessary.
Qualifications:
- A combination of technical knowledge and exceptional customer service skills.
- The ability to remain composed, patient, and approachable while resolving technical issues.
- Experience in managing helpdesk ticket queues in a fast-paced environment, with an emphasis on prioritization and business needs.
- Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory.
- Understanding of cybersecurity best practices, network infrastructures, and printer management.
- Strong verbal and written communication skills, with a commitment to accessibility and teamwork.
- A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends.
Why choose BIMM University?
At BIMM, we are dedicated to creating an environment where technology enhances learning and creativity thrives.
As a Campus Technology Support Specialist, you will have the chance to make a significant impact on the student experience, ensuring that our institution remains at the forefront of educational innovation.
If you are ready to join a dynamic team and play a vital role in our academic community, we encourage you to explore this opportunity.
In addition to being part of a committed and dedicated team, you will enjoy:* 25 days of annual leave (FTE)
- SMART pension scheme
- A comprehensive benefits package
We are committed to promoting the safety and welfare of our students; therefore, all successful applicants are required to complete a basic DBS disclosure.
Depending on the role, you may be required to undergo an enhanced check/enhanced check with barred list if mandated by statute and internal policy.
Please follow the application process to proceed.