E-Commerce Coordinator

1 month ago

Folkestone, United Kingdom Church & Dwight Full time

Job Description

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Are you an experienced E-commerce customer service specialist interested in taking the next step? Are you highly organised and able to communicate effectively with a variety of stakeholders?

If the answer is yes - then look no further. Church & Dwight UK Ltd have an exciting opportunity to join our team for a permanent E-commerce Coordinator based at our Folkestone, Kent office with Hybrid working.

The E-commerce Coordinator is responsible for providing excellent customer service to support this growing channel, acting as the key Church & Dwight liaison point between our customer (e.g. Amazon), our logistics providers, and our internal teams.

Key responsibilities include:

Customer Service – Order Management:

Daily order entry onto SAP, ensuring the validity of orders by checking delivery addresses, products, prices and stocks & confirming back on customer portal. Obtaining Automatic Shipping notes on behalf of the third-party distributor. Controlling the release of orders to third party Distribution Company to ensure customer delivery dates are met. Ensure effective communication on specific requirements including short lead time orders and stock issues with third party distribution partners to enable orders to be picked in a timely and efficient fashion. Control of customer invoice queries, query investigation and challenging noncompliance issues, managed on customer portal. Liaise with third party distributors to obtain evidence to support investigations. Work closely with finance. Collation, checking and filing of orders once dispatch is confirmed. Maintain effective communication of stock with Account Managers. Support colleagues within the customer service team, including back up support on all Amazon markets and other customers. Any other task required by the E-retail team on an ad-hoc basis.

Reporting

Maintain report on daily interface - tracking all deliveries are in line with month end reporting. Identify trends to pro-actively manage accounts. Regular reports to local C&D teams in Germany and France. Any additional ad-hoc reporting as requested.

The ideal candidate will have significant e-commerce customer service experience, especially with Amazon, ideally within a comparable multi-national FMCG organisation. In addition, you will:

Be digitally competent and confident. Have good knowledge of MS office programs, especially Outlook, Word and Excel. Have knowledge of data entry into business systems. SAP experience within Sales, Materials Management modules is an advantage. Have knowledge of Amazon Vendor Central system an advantage. Have a positive attitude and enthusiasm towards problem solving essential. Have excellent interpersonal skills, in both written and verbal communication. Be capable to relay information effectively externally to customers and internally to colleagues. Be numerate, confident and accurate with figures, with a strong attention to detail and capability to self-check work. Be self-motivated, pro-active and manage workload effectively essential. Have a strong team work ethic.

Working hours are 37 per week: Monday – Thursday 9-5pm and Friday 9-4.30pm. Flexibility outside of these hours may be required to meet the needs of the role and there will be occasional business travel required.

In return we offer a competitive package, including 24 days annual leave, a pension matched up to 9%, discretionary annual bonus and membership of a health cash plan.


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