E-Commerce Coordinator

1 week ago

Folkestone, Kent, United Kingdom Church & Dwight Full time
Job Description

A dynamic and ambitious organization seeks a highly organized and effective communicator to join our team as an E-Commerce Coordinator. We are a company that genuinely cares about our people, products, consumers, and the environment.

Our unique culture champions courage, determination, and collaboration. With an open and supportive team, each of us has the freedom to take responsibility and ownership. We share a passion for working hard, innovating, and pushing boundaries.

United by the belief that when we strive for growth, anything is possible. We believe that together, we can have the biggest impact.

Key Responsibilities:

  • Provide excellent customer service to support our growing e-commerce channel.
  • Act as the key liaison point between our customer, logistics providers, and internal teams.
  • Manage daily order entry onto SAP, ensuring order validity and communicating with customers.
  • Obtain automatic shipping notes and control order release to third-party distributors.
  • Ensure effective communication on specific requirements, including short lead time orders and stock issues.
  • Control customer invoice queries, investigate, and challenge non-compliance issues.
  • Liaise with third-party distributors to obtain evidence for investigations.
  • Work closely with finance and maintain effective communication of stock with account managers.
  • Support colleagues within the customer service team, including backup support on Amazon markets and other customers.

Reporting and Analysis:

  • Maintain daily interface reports to track deliveries and identify trends.
  • Proactively manage accounts and provide regular reports to local teams.
  • Perform additional ad-hoc reporting as requested.

Requirements:

  • Significant e-commerce customer service experience, especially with Amazon.
  • Digitally competent and confident, with good knowledge of MS Office programs.
  • Knowledge of data entry into business systems, including SAP experience.
  • Knowledge of Amazon Vendor Central system is an advantage.
  • Positive attitude and enthusiasm towards problem-solving, with excellent interpersonal skills.
  • Capable of relaying information effectively externally and internally.
  • Numerate, confident, and accurate with figures, with a strong attention to detail.
  • Self-motivated, proactive, and able to manage workload effectively.
  • Strong team work ethic.

Working Hours and Benefits:

37 hours per week, with flexibility outside of core hours. Occasional business travel may be required. We offer a competitive package, including 24 days annual leave, a pension matched up to 9%, discretionary annual bonus, and membership of a health cash plan.

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