Customer Fulfilment Coordinator

3 months ago


Folkestone, United Kingdom Church & Dwight Full time

Job Description

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Are you an experienced customer service specialist interested in taking the next step? Are you highly organised and able to communicate effectively with a variety of stakeholders?

If the answer is yes - then look no further. Church & Dwight UK Ltd have an exciting opportunity to join our team for a permanent Customer Fulfilment Coordinator based at our Folkestone, Kent office with Hybrid working.

The Customer Fulfilment Coordinator will be the operational expert and main point of contact for both internal, and external stakeholders, and will be responsible for providing excellent customer service to support our bricks and mortar customers (for example Boots) and our e-com customers (for example Amazon) across Europe, acting as the key C&D liaison point between our customers, our logistics providers, and our internal teams.

This is an ideal role for an enthusiastic customer focused individual who is keen to learn and progress and grow with the role as the business expands.

Key responsibilities include:

Customer Service – Order Management:

Daily order entry onto SAP (EDI and manual orders), ensuring the validity of orders by checking delivery addresses, products, prices and stocks & confirming back on customer portal. Obtaining Automatic Shipping notes on behalf of the third-party distributor. Controlling the release of orders to third party Distribution Company to ensure customer delivery dates are met. Ensure effective communication on specific requirements including short lead time orders and stock issues with third party distribution partners to enable orders to be picked in a timely and efficient fashion. Ensure our customers’ portals are up to date at all times with order related information (volumes, delivery dates…) Control of customer invoice queries, query investigation and challenging noncompliance issues. Liaise with third party distributors to obtain evidence to support investigations. Work closely with finance. Maintain effective communication of stock with Account Managers. Support colleagues within the customer service team, including back up support on all customers. Any other task required by the Customer Fulfilment team on an ad-hoc basis.

Reporting

Maintain report on daily interface - tracking all deliveries are in line with month end reporting. Identify trends to pro-actively manage accounts. Any additional ad-hoc reporting as requested.

The ideal candidate will ideally have customer service experience in an FMCG environment. In addition, you will:

Be digitally competent and confident. Have good knowledge of MS office programs, especially Outlook, Word and Excel. Have knowledge of data entry into business systems. SAP experience within Sales, Materials Management modules is an advantage. Have a positive attitude and enthusiasm towards problem solving. Have excellent interpersonal skills, in both written and verbal communication. Be capable to relay information effectively externally to customers and internally to colleagues. Be numerate, confident and accurate with figures, with a strong attention to detail and capability to self-check work. Be self-motivated, pro-active and manage workload effectively essential. Have a strong team work ethic.

Working hours are 37 per week: Monday – Thursday 9-5pm and Friday 9-4.30pm. Flexibility outside of these hours may be required to meet the needs of the role and there will be occasional business travel required.

In return we offer a competitive package, including 24 days annual leave, a pension matched up to 9%, discretionary annual bonus and membership of a health cash plan.




  • Folkestone, United Kingdom Getlink Full time

    Railway Standards Coordinator in Folkestone (United Kingdom (GB))Indefinite (Full-time) Salary Circa £36K plus attractive benefits package. The Role We have an exciting opportunity at Eurotunnel for a highly dedicated and enthusiastic individual to join our System Safety and Railway Standards Division as a Railway Standards Coordinator. You will be...


  • Folkestone, Kent, United Kingdom Recruitment Solutions (Folkestone) Ltd Full time

    Job Summary: Emergency Response CoordinatorWe are recruiting for an experienced Emergency Response Coordinator to join our team at the Lifeline 24/7 Control Centre in Folkestone. The successful candidate will be responsible for coordinating emergency responses, providing support and advice, and ensuring the safety and well-being of vulnerable and disabled...


  • Folkestone, Kent, United Kingdom Momentum Instore Full time

    Job DescriptionWe are seeking a Product Placement Coordinator to join our team. As a Product Placement Coordinator, you will be responsible for implementing effective merchandising strategies to increase sales and improve customer engagement.Your key responsibilities will include:Merchandising and replenishing shelves to meet customer demand.Implementing...


  • Folkestone, United Kingdom Stagecoach Full time

    **Salary** £12.30 Are you passionate about helping people; are you kind and empathetic and can you positively enhance the company profile and reputation and do you have initiative; can you ‘do the right thing’ for our customers and our people and do you have energy and motivation to give your best every day? We’re looking for someone to work...


  • Folkestone, Kent, United Kingdom Office Angels Full time

    Job DescriptionIn this role as Export Order Coordinator at Office Angels, you will be responsible for coordinating export orders, managing inventory, and ensuring smooth shipping of products to international customers.Main Responsibilities:• Process and manage export orders, aligning with production schedules to meet delivery timelines.• Coordinate with...


  • Folkestone, United Kingdom Pearson Whiffin - Transport, Logistics & Distribution Full time

    2 x Customs Administrators £24k - £26k DOE Folkestone Two Shift Options Available Hybrid Working Available Our well-established client are looking to onboard TWO reliable and ambitious Customs Administrators to join their flourishing team!This is a fantastic opportunity to join a global organisation and be part of a rapidly growing business where hard work...

  • Customs Administrator

    2 weeks ago


    Folkestone, United Kingdom CV-Library Full time

    2 x Customs Administrators  £24k - £26k DOE Folkestone  Two Shift Options Available  Hybrid Working Available  Our well-established client are looking to onboard TWO reliable and ambitious Customs Administrators to join their flourishing team! This is a fantastic opportunity to join a global organisation...


  • Folkestone, United Kingdom JCL Transport Group Ltd Full time

    Transportation Coordinator **Duties**: - Coordinate and schedule transportation activities, including the movement of goods and personnel - Ensure timely and efficient delivery of products to customers - Plan and optimize routes to minimize costs and maximize efficiency - Monitor transportation operations to ensure compliance with regulations and company...


  • Folkestone, Kent, United Kingdom Kent Training & Apprenticeships Full time

    Role Overview: As a Customer Service Practitioner for Educational Institutions, you will be responsible for delivering exceptional administrative support and services to our community. You will manage front office operations, respond to inquiries, and coordinate various school events, while maintaining accurate records and preparing reports. Key...


  • Folkestone, Kent, United Kingdom Office Angels Full time

    Job Summary:A highly organized and detail-focused Export Order Specialist is sought to manage export orders, ensuring timely shipping of products to international customers. Key responsibilities include order management, inventory control, and warehouse coordination.Main Responsibilities:Process and manage export orders in alignment with production schedules...


  • Folkestone, Kent, United Kingdom Church & Dwight Co., Inc. Full time

    We are seeking a talented Logistics Operations Coordinator to join our European Logistics team in Folkestone, Kent. This is an exciting opportunity for a paid internship within a global FMCG company, where you will gain valuable work experience and contribute to driving logistics efficiency using our SAP platform.Job DescriptionThis 12-month contract role...

  • Barista

    6 months ago


    Folkestone, United Kingdom Cobra Coffee Full time

    Are you up for being part of the Starbucks experience? We’re looking for Baristas who can embrace our coffee culture! What to expect You’ll focus on making and serving quality beverages and products, maintaining a clean and comfortable store environment and embracing our values by delivering legendary customer service. You’ll also follow our...

  • Logistics Coordinator

    3 months ago


    Folkestone, Kent, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Delivery Driver OpportunityWe are seeking a reliable and skilled Delivery Driver to join our logistics team in Folkestone, United Kingdom. As a key member of our team, you will be responsible for ensuring timely and safe delivery of goods to customers, maintaining excellent service and adherence to delivery schedules.Key Responsibilities:Drive and deliver...


  • Folkestone, United Kingdom CV-Library Full time

    Home Straight Coordinator Role Summary At Town & Country Housing we are committed to providing assistance to our own vulnerable tenants and people living in our communities who need support to live safely and independently. We provide specialist housing, care and support to people who are socially excluded, disabled, unwell or homeless. This role is a...

  • Office Coordinator

    6 months ago


    Folkestone, United Kingdom acoustic grg products ltd Full time

    Acoustic GRG Products Ltd is a family run company with over 30 years experience in the acoustic industry. We have an extensive product portfolio which we custom make to order for the UK and European market. We have a vacancy for an office co-ordinator to undertake day to day office duties as well as liaising with the workshop to ensure customer orders are...


  • Folkestone, United Kingdom Town & Country Housing Group Full time

    Home Straight CoordinatorRole SummaryAt Town & Country Housing we are committed to providing assistance to our own vulnerable tenants and people living in our communities who need support to live safely and independently. We provide specialist housing, care and support to people who are socially excluded, disabled, unwell or homeless.This role is a 12-month...


  • Folkestone and Hythe District, United Kingdom ARC Recruits Full time

    Key ResponsibilitiesThe Bodyshop Administrator will be responsible for meeting and greeting customers, handling inbound and outbound calls, and dealing with customer enquiries.They will also be involved in booking in and out vehicles, as well as updating customers on work progress.


  • Folkestone, United Kingdom Recruitment Solutions Full time

    A new instruction for an additional PERMANENT International Logistics Fulfilment Co-Ordinator with an established client in the area. **The Company & the Essentials we are seeking**: This opportunity is to complement our clients ever growing International Logistics European Supply Chain side of their business and offers attractive hybrid working, with 50%...


  • Folkestone, United Kingdom Getlink Full time

    Railway Operational Standards Specialist in Folkestone (United Kingdom (GB))Indefinite (Full-time) Salary Circa £36K plus attractive benefits package. The Role An exciting opportunity has arisen at Eurotunnel for a highly skilled and motivated individual to join our System Safety and Railway Standards Division as a Railway Operational Standards...


  • Folkestone, Kent, United Kingdom Bannatyne Full time

    Job SummaryBannatyne is seeking a reliable and diligent Membercare Assistant to join our team. As a Membercare Assistant, you will be responsible for maintaining the cleanliness and hygiene of our facilities, providing excellent customer service to our members, and following health and safety regulations to ensure a safe environment.This is a great...