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Business Support Manager

3 months ago

Leeds, United Kingdom Post Office Full time
Summary

Salary: Competitive plus great benefits 
Grade: 3B
Reporting Line: Regional Manager 
Contact Type: Permanent 
Location: Field Based - East Yorkshire
Closing Date: 18th July 2024

What to expect

With our Network Provision team continually looking for new people to become a franchised Postmaster, our Business Support Managers play a vital role in assessing the suitability of all new Postmasters. Key to the role will be ensuring Post Office is right for a potential new Postmaster both personally and commercially to ensure the best partnerships can be formed that serve the community.


You will support all new Postmasters through their early days, guiding them through a continuous improvement model whilst being at the forefront of the onboarding journey. You will support with the delivery of in branch training, build effective commercial relationships, help to drive customer focused sales and tailor your support to help Postmasters and their teams move from good to great during their early months. 


This really is a great opportunity to support our Postmasters in being a crucial part of their communities whilst working as part of a sustainable and profitable business. Due to the travel required for the role you will need a full driving license. 

What we can do for you

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

 

  • Access to company car
  • Up to 10% on target bonus opportunity
  • 25 days annual leave that increases with tenure
  • Generous pension contribution
  • Access to Benenden Healthcare
  • Life assurance
  • Income protection after 12 months service
  • Full support from our employee assistance programme and access to our employee benefits platform
  • Ever-evolving learning and development opportunities

 

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

What you’ll need to succeed

To be successful in this role, you will need to have a proven track record of strong relationship building skills within a retail environment. In addition you will possess:

 

  • Experience in operational management within retail, ideally multi-site
  • Commercially oriented with a good business acumen
  • Passion for great Customer Service and a desire to drive excellence
  • A full driving license
  • Experience working with a Franchised business model would be for benefit
  • Excellent knowledge of retail design, processes, drivers and disciplines
About us

Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.

Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.