Commercial Lines Conduct Manager

2 weeks ago

Worthing, United Kingdom Aviva Full time

Commercial Lines Conduct Manager – Salary national: circa £60,000, London: circa £70,000

Would you love to work in a progressive, highly motivated team who have customer at the heart of everything they do? Would you love to work in a progressive, highly motivated team who have customer at the heart of everything they do? If so, we would love to hear from you

This role would suit someone who wants to be part of a fast-paced environment where the nature of the work is varied in support of good customer outcomes. The role requires regular engagement with a range of different people from across the Commercial Lines business.

A bit about the job:

This role will support the Commercial Lines Conduct and Product Performance Lead to focus on Customer Outcome reporting and support the embedding of a conduct culture across Commercial Lines.

The main focus of the role is to manage the monthly cycle of reporting Conduct Outcomes, which requires working with Conduct Outcome Owners across the business to evidence good outcomes or act upon actual or potential customer harm. Additionally, you will support the business by embedding and maintaining the Commercial Lines Conduct strategy to enhance the Conduct Culture, ensuring an “is it right” ethos in support of the customer.

Skills and experience we’re looking for:

Understand the demands of regulatory requirements relating to good customer outcomes, and ensure they are adopted into the design of how the business supports the customer.

Confident in engaging with senior leaders to advise, support and influence decisions.

To understand and use data sources to improve the customer journey and own knowledge.

Experience of managing and prioritising multiple demands.

Proven experience working in the Insurance or Financial Services industry

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Salary national: circa £60.000, London: circa £70,000 (depending on location, skills, experience, and qualifications)

Bonus opportunity 10% of annual salary Actual amount depends on your performance and Aviva’s.

Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

Brilliantly supportive policies including parental and carer’s leave

Flexible benefits to suit you, including sustainability options such as cycle to work

Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

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