Inside Sales Executive

Background

Tait Communications is a global leader in designing and delivering critical communications solutions which are the right fit for a variety of industries including; public safety agencies, government services, utilities, extractive industries and urban transport providers. Across the world, users of Tait products and services are better able to protect themselves and the public, be more responsive and more productive.

While several corporate functions are based in Christchurch, New Zealand, the company prides itself on its international customer base and global support network. The company works with a network of sales offices, dealers, system integrators and consultants that spans the globe.

Customers all over the world turn to Tait for developing products, migrating systems, customising features, configuring networks, training users, supporting engineers and deploying a full suite of installation services. Customers commit to Tait because its people have a proven track record of taking the time to listen, understand and act upon customer requirements.

Scope of Role

Inside Sales Executive, Europe, Middle East and Africa (TEMA), will report into the Sales Director, TEMA, with a primary function to support the Sales Director and Sales Team in maintaining Taits Customers and Partners across the region.. This includes assisting in executing the regional channel sales strategy, and supporting sales team members to achieve revenue and bookings targets.

As a member of the Regional Sales Team, the role will encompass a range tasks and duties across the sales function, enabling Tait to deliver exception service to our customers and partners. All duties will be carried out following the company's methods and processes.

The Inside Sales Executive will assist all sales team members across Europe, Middle East, and Africa including Business Development Managers, Account managers and Channel managers.

The Inside Sales Executive, will also work closely with the Tait Operations team the Service Managers, and the various in territory Tait departments, so will need to establish close relationships with the relevant personnel together with also having an understanding of the processes and procedures these departments follow as part of their duties.

A person with a high level of motivation and an ability to work individually and as part of a team. There will likely be a requirement to work away from home from time to time, so a level a flexibility will be required.

Functional Outcomes

Sales Achievement

• To support the sales team in achieving the order and profit targets
• Supporting Taits customers and partners across the region, ensuing they receive an exceptional level of service
• Assisting the channel partners, providing support on the Partner Portal Program, enabling them to obtain all the pricing and technical information they require, together with general queries that may be raised from customers and partners
• Provide regular feedback to the Sales Director, Business Development Managers, Account managers and Channel managers on partner status, and identifying opportunities for additional support
• In support of the sales team travel and visit with current and potential customers from time to time

Sales Targets and Process

• Assist all sales activities across the geography, helping the sales team in generating sales
• Assist in pipeline management and forecasting
• Act as a support contact for the sales team, with whom customers and partners can communicate with

Client Engagement

• Display client engagement skills and support the sales teams with their communications with customers and partners in a range of forms
• Show relationship skills to engage with Tait personnel to obtain information that is required by Taits customers and partners

Reporting Relationships

Reports to:

Sales Director, Tait Europe, Middle East and Africa

Peers:

Sales Team and Departmental Support Staff across the Territory

Occupational Safety and Health

All staff have an obligation to follow Tait policy and procedures. It is imperative that all employees actively participate in managing risks and hazards, reporting accidents, incidents and near accidents, and avoiding any action which may cause harm to yourself or others. This includes:

• Working in a safe manner to protect yourself, your fellow workers and all plant, property and equipment.
• Only operating equipment for which you have been trained and / or instructed in and hold appropriate authorisations for, or with specific supervision.
• Cooperating with all displayed rules, safety regulations, instructions, policies and procedures.
• Keeping your work area or equipment clean and tidy and maintaining a high level of housekeeping.
• Wearing appropriate personal protective equipment.
• Ensuring no acts or omissions while at work causes harm to yourself or any other person.
• Being familiar with all emergency equipment in your work area and all work-site emergency procedures.
• Not wilfully interfering with or misusing items or facilities provided in the interest of safety.
• Reporting all workplace illnesses, injuries and incidents as soon as possible using the reporting form and taking all reasonable action to eliminate their recurrence.
• Reporting any hazardous condition, situation or event.

Person SpecificationRelevant competencies

Customer Focus

• Assisting the sales team in communication with customers, keeping them updated and informed across a range of subjects
• Ability to understand and forecast customers' needs together with the sales team
• Ensures that Customers feel included and involved in a range of Tait processes, being proactive in keeping them up to date with the progress of their orders, projects, enquiries or general requests
• Responds positively to customer interactions and suggestions
• Emphasises the importance of customers
• Lead the interactions with customers around the OneTait Dealer Program

Problem Solving

• Uses initiative and experience to solve problems
• Searches for relevant information, questioning people both internally and externally about problems
• Uses data to keep things on an objective basis
• Presents a range of solutions and evaluates alternatives
• Takes time out to think about problems and possible solutions
• Comes up with, and is open to others suggestions for, new ways of doing and looking at things

Gathers the Facts

• Clarifies (internal and external) customers' objectives, ensuring that any action is based on a thorough understanding of their needs
• Is aware of how information may be useful to other people within Tait and takes time to feed it back
• Seeks clarification where things are not clear

Decision Making

• Bases decisions on a sound understanding of the issues, making decisions in a timely and effective manner and seeking internal assistance with making the decisions
• Considers and addresses the issues that may be presented

Actioning/Implementing

• Lets relevant people know of problems and who is working on them, or who to hand over the information to for actioning
• Prioritises issues and responses required to customers
• Follows through and checks that things are done by the agreed dates

Communication

• Makes time for people to discuss issues
• Is easily approachable
• Listens to others' viewpoints, reflecting back what they have said
• Focuses on the key issues
• Communicates confidently
• Keeps relevant parties appraised of progress

Interpersonal Skills

• Able to establish and maintain rapport with individuals and teams
• Adaptable and receptive to new ideas
• Willing and able to adjust to changing demands and circumstances
• Remains calm, objective and in control in stressful situations
• Maintains a stable performance under pressure
• Accepts criticism without becoming over defensive

Self-Development

• Demonstrates ability to be self-directed and motivated
• Takes responsibility for own development
• Actively pursues learning and career development opportunities
• Seeks out and acts upon feedback on own performance
• Has a stable temperament and never allows work to get on top of their performance

Technical/Professional

The role requires experience of a customer facing position, with a demonstrated ability to communicate effectively with both external and internal customers.

An understanding of sales, operations and marketing departments within an organisation.

Must posses a good level of IT skills and experience, with an ability to learn new programs and applications as required to fulfil the role.

Confidentiality of Information

During and after your period of employment you have an obligation to not disclose Tait technological or business information to any persons or organisations if it is not directly relevant to the tasks you are performing for Tait. If you are ever in doubt about any confidentiality issue, first get permission from your manager before you act.

You are also obliged to not use or allow the use of Tait proprietary information in original or adapted form for work in a field that competes with or prejudices the interests of Tait.

Tait retains the rights to the intellectual property that you develop. (These aspects are more fully described in Appendix Two of the Tait Core Conditions of Employment.)

Non‑Limitation Clause

This job description is not intended to be a complete or limiting description of the functions that the employee may reasonably be requested to undertake.

Job Posted by ApplicantPro

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