Learning & Development Officer

Found in: Talent UK C2 - 2 weeks ago


Oswestry, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

Job summary

This role is pivotal to the effective delivery of the Learning & Development Service across the Trust. Working as an effective member of the Learning & Development Team, and the wider Knowledge and Learning Hub, the post-holder will provide a comprehensive administrative support service for the Learning and Development team and the wider clinical education team. The post-holder will ensure the provision of a high-quality support service ensuring accuracy of data relating to learning and development on the Trust's ESR system, producing reports for Committees and Service Leads, the development and administration of training and development events, resolving queries and issues, providing advice or offering support with learning and development activities, for example self-bookings or viewing training compliance.

Ensuring an efficient and effective service, the post-holder will support staff across the Trust advising on processes, or sign-posting to relevant policies.

Where the opportunity arises, the post-holder will professionally develop in their role, with a view to learning and conducting post-course evaluations, learning needs analysis or facilitating with classroom based training.

Main duties of the job

Facilitating the delivery of outstanding care by applying customer care principles when providing routine and complex information and guidance, both verbally and in writing. This includes communicating in a professional and compassionate manner, especially when there may be barriers to understanding. Responsibilities will include acting as a first point of contact for enquires by telephone, email and face to face, liaising with colleagues in other teams, services and directorates and assessing, resolving and escalating service issues. Engaging with quality and service improvement through reflecting on own practice, proposing changes to improve working practice, supporting clinicians and/or managers to provide services by minimising clinical time taken by administration responsibilities and interpreting datasets and information reports to measure training compliance. To provide resilience in the administration and advice to managers or staff regarding self-booking onto courses, viewing own training compliance, and apprenticeship courses. Work with Education Leads to develop and facilitate training for clinical and non-clinical staff and students across the Trust. Support the Learning and Development team lead in the planning, delivery and facilitation of Corporate Induction events and in the absence of the Learning and Development Team Lead work with other colleagues in the team to facilitate as required.

About us

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK).RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.

Job description

Job responsibilities

Provide administrative support for Study Leave and CPD funding applications, including maintaining records, and recording applications via Oracle, and notifying applicants regarding their applications. Provide administrative support for Medical Study Leave applications, including maintaining records and liaising with operational and medical staffing colleagues. Ensure the smooth running of the Learning and Development function and work with team colleagues to: Ensure accurate data is maintained on the ESR system, including competencies for existing and new training and Inter Account Transfers (IATs). Manage the mailbox and telephone enquiries Prepare and provide reports using ESR and other information to monitor and report on compliance data for committees, managers and service leads as required. Maintain records and produce reports and relating to non-attendance of facilitated courses and statutory and mandatory training. Process requisitions for orders or invoices onto the Oracle system, and support the Learning and Development Team Lead in the timely processing of invoices. Support all administrative tasks associated with e-learning with a view to increase statutory and mandatory training compliance. Support the Learning and Development Team Lead in the planning, delivery and facilitation of Corporate Induction events and in the absence of the Learning and Development Team Lead work with other colleagues in the team to facilitate as required. Support the Learning and Development Team Lead in the management of the annual Training Needs Analysis (TNA) and the annual training plan. Support the Widening Participation team advising and signposting staff of apprenticeship opportunities to support learning and development. Supporting personal and people development by engaging in own supervision and appraisal process, demonstrating commitment to continuous professional development, delivering training and support to team colleagues as required including demonstrating Standard Operating Procedures (SOPs), considering mistakes as a positive learning opportunity and encouraging others to do the same. As a member of the Learning & Development Team, the post-holder will be supported and expected to undertake courses to achieve qualifications in further education and/or development activities. Promotes a positive organisational culture relating to learning and development. Person Specification

Knowledge

Essential

Understanding of policies and procedures in order to effectively advise or resolve customer queries or direct to the appropriate manager Attention to detail and ability to work with high degree of accuracy. Ability to conduct learning needs analysis and present findings in a clear format with recommendations to improve performance Knowledge of Trust Policies in relation to Learning and Development in particular Induction and Study Leave policies.

Qualifications

Essential

Educated to GCSE, minimum Grade C in Maths and English NVQ / Apprenticeship Level 3 or equivalent. Evidence of continuous professional development.

Experience

Essential

Ability to work with autonomy and efficiently manage and respond to enquiries in a respectful and confidential manner. Knowledge & experience of dealing professionally and competently with queries and problems Knowledge and experience of advising of policies and procedures within an education or training environment Excellent IT skills including use of Microsoft Word, Outlook and Excel Competent with electronic personnel or training databases Excellent customer service skills including face-to-face, written and telephone Ability to work under pressure with changing priorities, whilst meeting deadlines Competent in interrogating databases or obtaining both qualitative and quantitative data for analysis reporting Awareness of security and confidentiality relating to personal and patient identifiable information. Recommending or implementing process improvements.

Skills

Essential

Excellent organisational skills and ability to work under pressure and manage conflicting deadlines Building and maintain good working relationships. Excellent interpersonal skills Excellent customer service skills Excellent communication skills Ability to act on own initiative and devise approaches to problem solving Ability to engage and discuss with staff and/or managers to evaluate the effectiveness of courses and the application of learning back in the workplace. Provide mentoring or coaching to clinical and non -clinical staff and managers. Ability to analyse and interpret data for learning needs across the Trust.
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