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Emergency Services Centre Officer

2 months ago

Ipswich, United Kingdom HAYS Full time
Services Centre Officer (6 Months Fixed Term Contract) | Enhanced DBS & Police Vetting Clearance REQUIRED

Your new role 
These are newly created Services Centre Officer jobs requiring an immediate start and being offered on a 6-month Fixed Term Contract. This job involves answering and co-ordinating responses to calls from users of the Personal Alarm Service and Emergency (Corporate) Stand-by-Service; Monitoring and responding to Closed Circuit Television (CCTV) and a variety of other emergency services. This team provides 24-hours a day, 7-days a week service, working without direct supervision. Duties include but not limited to:

  • Receive, process and co-ordinate emergency personal alarm calls, liaise with responders, medical staff, emergency services, social services and other agencies to assess the most appropriate course of action. 
  • Answer and assess emergency stand-by (out-of-office hours) calls from the public and other agencies. Liaising with various support agencies/services arrange/co-ordinate an emergency response. 
  • Maintain evidence through correct storage and documentation. Liaise with emergency services and visiting Police Officers. Demonstrate the use of CCTV and recording equipment to Police Officers working from the Emergency Service Centre. Produce evidence for police and attend court to give evidence (as required). 
  • Receive and co-ordinate calls/reports relating to Emergency Planning issues; Severe Weather Warnings and Flood & Nuclear Incident Warnings. Monitor and respond to Grafton House alarms e.g. fire, lift etc. Monitor and respond to corporate and external radio systems such as Police Radio; HEARS Responders and Town-link/Pub Watch Radio System. 
  • Support and provide emergency shift cover for the service area, re-assigning resources and updating staff rota software. 
  • Maintain, update and manual and electronic records as required to be related to all control room operations and procedures.

What you'll need to succeed 
To succeed in this job you will require:
  • Proven experience of dealing with the public over the phone
  • Previous experience of operating telecommunication equipment e.g. CCTV
  • Ability to deal with sensitive enquiries from the elderly or vulnerable or disabled adults and use the information to make accurate assessments
  • Proven experience of using Microsoft Windows (Word/Excel/Outlook)
  • Experience of retrieving and updating information on computer systems

THIS JOB WILL REQUIRE: 
  • Shift work covering 24 hours a day, 7 days a week, 365 days of the year
  • Willing to undertake additional shifts at short notice
  • Enhanced Disclosure and Barring Service (DBS) check
  • Police vetting clearance

What you'll get in return 
In return, you will be joining a fast-paced and collaborative team environment on a 6-month Fixed Term Contract basis.

  • Competitive salary and benefits
  • Full-time hours are 34
  • Part-time hours are 15.84
Early shift - 06.30-14.45
Late shift - 14.30-22.45
Night shift - 22.30-06.45

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
# 4594406