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Client Services Coordinator

1 month ago


Newcastle upon Tyne, United Kingdom Pepperjam Full time

Who We Are:

The partnership channel offers scale and automation on a pay-for-performance model that delivers the operating leverage necessary for brand survival. Partnerize empowers marketers with technology built to discover, engage, and convert audiences, at scale, all while maintaining brand safety and control.

Why Join Us?

Our commitment to growing partnerships doesn't end with our clients. Our employees are carefully selected to be a part of our company because they emulate a carefully crafted and practiced set of core values that define us and our business. Joining Partnerize means joining a company that sincerely values your talent, expertise, and passion. We strive each day to hire and retain only the best. Doing so affords us the opportunity to be the best in the business, to exceed our clients' expectations, to innovate, to teach—and most importantly—to earn and maintain our clients’ loyalty.

The role of the Client Services Coordinator is to provide a set of regular services on behalf of BrandVerity's clients. You will manage or partake in internal or customer facing projects. Coordinators will follow a series of steps to manage data for clients, optimizing the process and providing feedback back to our teams. Services can include but are not limited to, data aggregation and analyzation, sending violation email templates, updating commission rates, and communicating with various client-facing teams.

This position is for a 6 month Fixed Term Contract. 

Responsibilities:

Take ownership of the execution of all tasks associated with your clients’ services Work directly with clients and Customer Managers to understand requirements and prioritization of deliverables Provide insights to the engineering team to help improve the product Ensure timely and accurate delivery of reports to your clients

Required Qualifications & Competencies:

Bachelor's Degree or equivalent work experience Strong prioritization and organizational skills Avid and collaborative learner A customer-first mentality with the willingness to go above and beyond

Desired Qualifications & Competencies:

Attention to Detail Teamwork Organizational Skills Strong work ethic Enthusiasm to learn A customer-first mentality with the willingness to go above and beyond An ability to juggle many moving parts and work them into an efficient, streamlined process Strong interpersonal and soft skills Problem solving skills

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