![Payroll Software & Services Group](https://media.trabajo.org/img/noimg.jpg)
Acquisitions Client Success Coordinator
2 weeks ago
**Description**:
Cintra, part of the PSSG, is a fast growing and agile company with our award winning payroll software providing solutions for over 1000 clients.
Cintra Cloud is a
** **cloud-based portal designed to increase efficiency and reduce the time spent on administrative tasks across payroll businesses.
We are looking for an Acquisitions Client Success Coordinator to join our team.
The Acquisitions Client Success Coordinator will be able to deliver a high quality experience to payroll clients as they move through the process of becoming Cintra core business, working as liaison between internal departments and training clients on the product as necessary.
Organisation and communication skills are paramount to the success of this role and the Acquisitions Client Success Coordinator will be responsible for ensuring clients understand the payroll migration process to core business, taking ownership as necessary to ensure the client's experience is a positive one.
**Key Responsibilities**:
- Work collaboratively with the Acquisitions Client Success Manager to deliver a consistent and high-quality experience to all acquired clients
- Ensure that all communications with acquired clients are clear, concise, and timely
- Deliver high-level Cintra Cloud training to clients where appropriate
- Ensure clients engage with, and complete training in line with migration plans
- Be the main point of contact and initial response for clients for any queries related to their migration to Cintra Cloud
- Take ownership of any issues, ensuring satisfaction that any matters arising are addressed and resolved
- Work with internal teams to identify and escalate any issues or challenges faced by clients during the migration process
- Provide regular and detailed updates to the Acquisitions Client Success Manager on client progress and success
- Ensure that all client data is accurately recorded and properly maintained in the appropriate systems
**Skills, Knowledge and Expertise**:
You will have:
- Experience managing client relationships in a fast-paced environment
- Strong organisational skills and meticulous attention to detail
- Excellent communication and interpersonal skills
- Experience in training on new software or systems
You will be:
- Able to work collaboratively with cross-functional teams
- Proficient in Microsoft Office and other relevant software
- Precise and able to work under pressure, managing multiple priorities
- Able to engage confidently with all stakeholders, take ownership and think outside of the box
Not essential, but advantageous is:
- Prior experience in cloud technology or related industries
- Knowledge of payroll processes
**What's in it for me?**:
At Cintra we know our employees are our biggest asset and an investment in them is an investment into the company. As standard we offer:
- Holiday entitlement of 25 days plus bank holidays (pro rata part time)
- Company paid sick leave (after qualifying period)
- Hybrid and flexible working arrangements
- Employee Assistance Programme providing a confidential support network offering expert advice and compassionate guidance 24/7
- Company paid Health Cash Plan providing cover for everyday healthcare costs including dental treatment and eye tests (taxable benefit)
- Cycle to Work scheme offering considerable tax savings and spreading the cost of bike purchase over 12 months (after probation)
- Interest free Travel Loan scheme (after probation)
- Employee reward platform with 1000s of discounts for everyday items
- Generous employee referral scheme
- Reward incentive scheme
In addition to the above, we strategically invest in our employees giving our workforce the learning opportunities they need to keep moving forwards in their careers. We offer continuous employee training to keep knowledge fresh, skills sharp and develop confidence.
**About Payroll Software & Services Group**:
Formed in 2019, the PSSG specialises in providing software and outsourcing solutions for HR, Payroll and Business Support in the UK, Ireland and International markets.
Payroll pays people what they are due, accurately and on time and forms the base of all employee/employer relationships. HR supports, trains and develops people, to allow businesses to get the best from their people and maintain a happy working environment.
With over 220 employees and offices in the UK and Ireland, the PSSG is a rapidly growing, agile Company with financial investment from private equity house, Tenzing. It's a hugely exciting time to join the PSSG with many opportunities for career development and progression.
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